Customer Service Manager

CATHERINE BONILLA

**** ********* ***

New York, NY 10032

Tel :929-***-****

*******************@*****.***

WORK EXPERIENCE

Starbucks Coffee Company March 2013- Present

Assistant Manager New York, NY

• Communicates clearly, concisely and accurately in order to ensure effective store operations

• Filters communication with the team as directed by the store manager

• Assist and support the Store Manager in implementing company programs by working directly with the team to execute action plans that meet operational and organization needs

• Responsible for the hiring process

• responsible for building schedules

• Supervise, train and coach new hires and current employees

• Demonstrate integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks

• Maintains a calm demeanor during period of high volume and usual events

• Manage all inventory and purchased goods for the local store

• Performs and displays excellent customer service

Supervisor & Customer service representative

January 2010 - March 2013

• Responsible for handing out task.

• Key holder

• Cash handling

• store deposits

• Manage all inventory and purchased goods for the local store

Barista Febrauary 2008- January 2010

• Prepared coffee and espresso drinks for customers

• Retailed coffee machine sales

• Promoted samples for new drinks and pastries

• Maintained a clean and safe environment

BARNES & NOBLES (SEASONAL) September 2007- January 2008

On floor Stock New York, NY

• Involved in purchasing supplies and inventory for local store

• Lead and provided excellent customer services for college students

• Stocked merchandise as well as books throughout the day.

M LK JR Bronx Lebnon Hospital May 2005- October 2005

Clerks(internship) Bronx, NY

• Retrieved medical records for both inpatients and outpatients

• Maintained and updated medical records for the both Dentist and Pediatric Department

• Data entry, responsible for entering salary-changes, promotions, vacations, and sick days

• Answer phones and take important messages

• Register patients and schedule appoinments

SKILLS

• Seasoned Professional in Retail Management (Esp. Food and Beverage Industry)

• Specialize in Customer Service

• NYC Certified in both Food and Safety

• Proficiency in Microsoft Word, Microsoft Office, Excel, Power Point, and Spreadsheet, ALS, GLS

• Ability typing 45 WPM

EDUCATION

Berkeley College

New York, NY

EMT certified January 2015

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