Vincent J. Montello

Orange County, CA http://www.linkedin.com/in/VincentJMontello 949-***-****

Executive Summary

Result-driven forward-thinking leader talented in achievement through coactive people

management.

General Electric pedigree with vast experiences and great success in Vendor / Supplier initiatives, Cost

cutting Process Improvements and Project / Program management Six Sigma B/B and PMI-PMP

certified.

A top performing team leader with an unwavering commitment to excellence ever customer centric.

Core Competencies

Program Management (PMO) Vendor Management (VMO)

RFx 6Q Process Lifecycle

Methodologies (Waterfall, Agile) Contract Negotiations & SLAs ITO/BPO

Transformations

Strategic and Tactical Planning Relationships and Governance Six Sigma

Process Engineer

Selected Achievements

Sr Manager Ingram Micro

Saved $34M and stabilized Global infrastructure environments. Our worldwide DCs were sharply

impacting bottom lines, with equipment past end of life and people services rising in cost. The

solution was to procure 3 globally distributed colocation DCs. I directed the procurement of facilities,

equipment, services, then program managed migrations to new DCs in Chicago, Singapore, Frankfurt.

Saved $18M by proactively identifying that our partners mainframe charge back methodology was

not being aligned properly to actual cost of operations. The solution was to educate the partner in

MIPS modelling to charge by utilization versus set costs where we paid for what we did not use.

Saved $14M+ at the same time improving partner performance and services. The contractors, both

outsourced and domestic, were exceeding budget expectations 27%+ monthly. My solution was to

convert all outsourced T&M to Fixed Price w/SLAs and mentor all outsourced partners. I also set

schedule eliminating domestic contractors and educated staff to manage through Service Levels

SLAs.

Sr Portfolio Executive Chicago Housing Authority

Eliminated budget overruns at the same time improving Project Manager utilization. The City of

Chicago was hurting due to frozen budgets; cost overruns and mis-alignment/utilization of resources

to manage projects. I was brought on and executed the implementation of the EPMO, at CHA, across

technology/ business operations, and, mentored / instructed teams for PMI-PMP certification.

Consultant GE, NBC, Wells Fargo, Infosys, Satyam, TCS ..

Expanded customer service capability for 5 U.S. IT contracting providers establishing multiple

Offshore Support/Development facilities utilizing Outsource, Share and Captive models Avg 55%

cost take out.

Director General Electric

Spearheaded the GE global outsourcing initiatives: internationally coordinating 12K FTE, 11

Suppliers and 5 Countries - sourcing strategy, evaluations, selections and final negotiated agreements

- this collaboratively with key peer GE leaders, per corporate directive. Future worldwide expansion

dictated GE utilize, and make available, the best global IT resources to all of its business verticals.

Solution was to engage best of breed suppliers worldwide and drive partnerships.

Vincent J. Montello - acvxfw@r.postjobfree.com 949-***-****

1

Vincent J. Montello

Orange County, CA http://www.linkedin.com/in/VincentJMontello 949-***-****

Education & Certifications

Hofstra University, NY Bachelors of Business Information Systems

(1980)

PMI-PMP (2004) ACP (*2016) CompTIA Project + (2003) Six Sigma GB, S/A BB

(2002)

Sr Manager Managed Projects, Processes & Vendor Relationships 2008 2016

Ingram Micro, Irvine, CA (Worlds larget Technology Distributor)

Major Areas of Focus:

Global Datacenter Application and Infrastructure Migrations across Americas, Europe and Asia.

Worldwide Infrastructure Environment Equipment Commissions, Deployments and Decommissions.

Procurement of Equipment / Services - Selection, Negotiation, Contract, Relationship, Management.

Quarterly Vendor Performance Metric Reviews Score Carding Relationship SLAs, OLAs and KPIs.

Key Achievements:

Project managed key initiatives to Decommission Equipment, Implement new EMC / Hitachi Storage

Arrays, Redesign / Develop applications WEB, ERP, BI and in Planning two major Corp Office

moves.

Project managed Microsoft Exchange / Active Directory migrations and mergers from multiple global

Datacenters to single site location, including 2003, 2007 and 2010 multiple versions.

Project managed 5 distributed Advanced Logistics Center (ALC Warehouses) application

environments to single site central location involving redesigns, S/W, H/W and O/S updates.

Directed Worldwide Facilities initiative to procure Colocation Data Centers in Chicago, Frankfurt and

Singapore, engaging suppliers Equinix, Sungard and TCS, managing RFP Process, Selection,

Negotiations, Contracts, Service Levels and on-going Relationship Management.

Directed Equipment Procurement of H/W & S/W for Chicago, Frankfurt and Singapore DCs,

engaging Suppliers HP, IBM, Cisco, EMC, Hitachi, Dell, VMware, SAP, BMC & Microsoft,

managing RFP Lifecycle.

Directed Managed Services Procurement of Support and Development for Chicago, Frankfurt and

Singapore DCs, engaging suppliers Xerox, HCL, TCS, L&T and Infosys, managing RFP Process

Lifecycle.

Directed Global Client Services Procurement of Help/Service Desk for North America, South

America, Europe, Middle East and Asia locations, engaging Suppliers Genpact and Xerox (ATOS),

managing RFP Process, Selection, Negotiations, Contract, Service Levels and on-going Relationship

Management.

Directed the Vendor Management VMO staff in all matters of Relationship Management, Contract

Renewals and Negotiations for on-going Facilities, Equipment and Managed Services partners,

including Microsoft, Salesforce.com, British Telecom, Sprint, SAP, Service Now and BMC.

Saved $12M in server build costs. Our server commissions averaged 90 days everyone pointing to

build teams being Root Cause. I mapped process, using Six Sigma, identifying build Requestors as

real Root Cause - automated process into Service Now Workflow w/ Cloud Comparison reducing to 3

days.

Sr Portfolio Executive Directed Project Teams & Established PMO 2007 2007

Chicago Housing Authority, Chicago, IL (3rd largest in the US)

Vincent J. Montello - acvxfw@r.postjobfree.com 949-***-****

2

Vincent J. Montello

Orange County, CA http://www.linkedin.com/in/VincentJMontello 949-***-****

Major Areas of Focus:

Developing Enterprise Portfolio, Program & Project Governance, Policies, Standards and Metrics.

Promoting PMO Services team/managers, director/executives driving implementation

success.

Key Achievements:

Directed design and implementation of Enterprise-wide PMO across Business and Technology.

Developed protocols to monitor programs/projects evaluating progress, quality issues resolution.

Consultant Advised / Managed Global ITO & BPO Transformations 2004 2007

GE, NBC, Wells Fargo, Infosys, Satyam, TCS

Major Areas of Focus:

ITO and BPO Outsourced, Shared and Captive Managed Services implementations Best Practices.

Evaluation and Audit of Master Service Agreements - Restructuring Alignment to VMO and PMO.

Performing Relationship Triage / Recovery, Managing through the Issues and Re-alignment changes.

Key Achievements:

Expanded customer service capabilities for 5 U.S. IT contracting service providers establishing

multiple Offshore Support/Development facilities utilizing Shared/Captive models resulting 55% cost

take out.

Implemented Governance Framework in ITO / BPO Sourcing Initiatives guiding Cross-Functional

Teams Collaboratively driving Executives / Stakeholders to aligning around options vs goals.

Developed Performance Measurement Scorecard for Supplier Relationships & SLAs attainment .

Director Managed Support Operations & Vendor Servicing Solutions 1982 2004

General Electric (GE Capital, GE Financial Assurance)

Major Areas of Focus:

Managing 24/7 IT Support / Development Operations 225/150 Offshore across multiple program,

project and business analyst groups. Responsible for overall strategic improvement and tactical

implementation of application and infrastructure products and services. Accountable end to end.

Assessing operational requirements versus personnel capability in achieving performance

expectations - Responsible for Performance Appraisals, Staff Development and Team Performance.

Key Achievements:

Managed Global Operations staff 225/150 Offshore in Support and Maintenance services for both

Applications and Infrastructure, meeting Service Level Metrics, Time Lines and Quality of Services.

Delivered 40% cost take out while improving throughput and defect free delivery.

Captured 30% cost reduction by building global teams having localized operational support and

centralized technology, maintenance and development - effectively leveraging IT services while

minimizing associated costs.

Developed key SLA metrics in partnership with GDC directors for management of worldwide 3rd

party service providers of outsourced, shared and captive offerings 1 st at GE to develop Fixed Price

Agreements utilizing Service Levels to manage and govern worldwide suppliers.

Vincent J. Montello - acvxfw@r.postjobfree.com 949-***-****

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