Customer Service Administrative Assistant, Receptionist

Location:

Posted:

July 30, 2016

TAMMY ANDRAKTOS

EXPERIENCE

Pollard Elementary Special Education Assistant

Daily support of children who qualify for the Individual Education Programs.

Work in conjunction with the classroom teachers while following district and program policies.

Creation and modification of federally regulated lesson plans based on the Fundations Program.

Responsible for the creation and security of all confidential documents regarding the students’ progression in the program.

Liaison between teachers and para’s for necessary communication to affect possible curriculum changes.

Member of the Plan Modification team for tailoring programs to specific student needs.

Maintenance of confidential student records.

Completion and organization of all pertinent documents related to student accomplishments as well as program driven criteria.

2011-2015 Kohl’s, Inc. Plaistow, NH

Customer Service

Achieved goals as a member of the Jewelry division to ensure a high level of customer satisfaction.

Trained and mentored over 10 new employees to meet the store’s standard of service and efficiency.

Communicated with manager and corporate offices regarding current methods of product organization.

Managed daily cash drawer, as well as secured/monitored over $50,000 worth of fine jewelry.

1990-1996 Workstation Technologies Salem, NH

Accounting (Payable and Receivable)

Responsible for daily processing functions and maintenance of positive relationships with clients and vendors in regards to their payment status.

Worked in conjunction with Account Managers to help maintain positive flow for problem accounts.

Creation of weekly spreadsheets to monitor and manage all operating expenses.

Entry of all pertinent information into accounting database for both payables and receivables.

Maintenance of company bank accounts for borrowing capabilities.

Creation of monthly P/L reports for tracking account payment progress.

Assisted in the review of potential accounts credit status prior to implementation.

Administrative Assistant

Coordinated travel arrangements for 5 company officers.

Created documents and basic spreadsheets based on the needs of multiple department heads.

Maintained and monitored expenditures for all departments in regard to mileage, petty cash, supplies and monthly salesmen expense reports.

Managed a 15-line phone system.

SKILLS/ATTRIBUTES

Continual participation in Professional Development program for Para-Educators resulting in a progressive Certification upgrades.

Microsoft: Word, Excel, Outlook, etc.

Proficient when working under pressure as a part of a team or individually

Accurate/Well-organized in multitasking environments

Flexible and Dependable