SUZANNE E SULZER

**** ********* *****, **********, ** 17112 H: 717-***-**** C: 717-***-**** acvx5d@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven and compassionate healthcare professional with twenty-five years’ hands-on experience in fast-paced medical office setting. Accountable and responsible with a strong focus on patient care.

PROFESSIONAL EXPERIENCE

12/2014 to 03/2016 Office Manager

Commerce Family Health Center

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Led a team four Providers and ten staff members.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Observed strict confidentiality and safeguarded all patient-related information.

07/2010 to 12/2014

Health Information Supervisor

Pinnacle Health Cardiovascular Inst.

Accurate work up of physician's electronic charts.

Obtain daily Cardionets monitor reports log and send to physicians for review and signature.

Process all internal and external requests for medical records.

Monitor records at area hospitals for delinquencies and contact physicians to complete records that are outstanding.

Fax physician orders and sort all incoming electronic faxes to proper areas.

Process N2N incoming messages from other outside facilities.

Triage incoming records to proper areas to handle.

Scan incoming records into patient electronic charts.

6/2009 to7/2010

Medical Scheduler

Tristan Associates

Answer incoming calls and schedule for appropriate radiology testing.

6/2005 to 6/2009

Medical Office Clerk

Devonshire Family Health Center

Answer incoming calls, triage phone messages.

Check in /out patients.

Schedule patient's appointments with staff physician, also with specialist and obtain necessary referral if needed.

Input super bills, collect co pay, and fees.

Daily settlements.

Sort lab results and call patient with physician instructions.

File and chart prep.

01/1989 to 12/2005 Office Manager

Devonshire Family Health Center

Managed two physicians and a staff of eleven employees.

Fluent in medical terminology, ICD9, and CPT.

Well versed in Managed Care.

Performed staff hiring, training and supervision with solid communication skills: handled customer complaints with professionalism.

Responsible for yearly budgets, daily receipts, scheduling, supplies, and managing all aspects of office.

Accurate billing of electronic and paper claims.

Developed a strong "team “working atmosphere: increasing work performance while decreasing turnover and absenteeism.

Created and implemented numerous forms, filing systems and programs increased office efficiency and productivity.

Received the highest work performance of Outstanding on all yearly reviews.

EDUCATION AND TRAINING

Diploma Central Dauphin High School

Communicating with Style.

Meeting Management and Critical Conversations.

ICD10 Basics.

Leading thru Change.

SKILL HIGHLIGHTS

MS Word, Outlook, Excel, Invision, Gemms, Sorian, Xcelera, PHS Connect, NexGen, and Medent.

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