Phone Banker

Francis B. Mangune

Stamford Executive Residences,

Florence Way, Mckinley Hill, Taguig City

Mobile: 094******** / 092********

Email: *******.*.*******@*****.***

Job Objective: To enhance my knowledge and skills to become productive and be able to contribute

and elevate the brand name of the company.

Educational Attainment:

Tertiary University of the Assumption

Bachelor of Science in Hotel and Restaurant Management

Unisite Subd, Del Pilar, City of San Fernando, Pampanga

2005 - 2010

Secondary San Lorenzo Ruiz Center of Studies and School

Dolores, City of San Fernando, Pampanga

2000 - 2004

Primary Lyndale Academy

Unisite Subd, Del Pilar, City of San Fernando, Pampanga

1992 - 2000

Work Experience:

Wells Fargo

Phone Banker

Account maintenance/ Products Inquiry/ Debit card services/ Fraud Claims

Mckinley Hill, Taguig City

October 2015 – July 2016

Teleperformance (Airline Account)

Elite Desk Associate

Reservations/ Payment/ Ticketing/ Email Support/Rewards Redemption

SM Fairview, Quezon City

November 2011 – May 2014

Personal Information:

Gender : Male

Civil Status : Single

Height : 5’10 ft.

Weight : 130 lbs.

Date of Birth : April 22, 1987

Place of Birth : City of San Fernando, Pampanga

Citizenship : Filipino

Religion : Catholic

Language Spoken : Tagalog, English

Personal Skills:

oGood Communication skill

oComputer Literate

oCritical thinking

oAverage typing speed of 35-40 words per minute

oKnowledge in Global Distribution System (Sabre Interactive)

Training Seminars Attended:

Airlines Marketing

-RNT (Email application)

-Coordinating with Ground Partners

-Airlines Frequent Flyer database

-Elite members service request

-Sales and Membership

SM Fairview, Teleperformance, Quezon City

April 2013

Sabre Interactive (Airlines Global Distribution System)

-Flight Reservations

-In-Flight Special Service Request

-Payments and Ticketing

SM Fairview, Teleperformance, Quezon City

December 2011

***Character reference would be available upon request.

I hereby certify that the all information stated are true.

Francis B. Mangune

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