HENRY HEARD

*** ****** *****, ************, ** **188 757-***-**** 757-***-**** acvx3z@r.postjobfree.com

MANAGEMENT PROFESSIONAL

Energetic, versatile manager with broad based human resource and management experience. Exceptional people management skills combined with proven ability to form strategic partnerships and exceed performance goals. Expert at implementing processes that improve efficiency. Demonstrated management skills that enhance productivity and drive sustained organizational performance.

AREAS OF EXPERTISE

Operations Management ● Customer Service ● Project Oversight ● Human Resources

Detail Oriented ● Team Builder ● Exceptional Communicator ● Highly Organized

PROFESSIONAL EXPERIENCE

OXFORD HOUSE INC. OF VIRGINIA, Williamsburg, VA

Volunteer, Dec 2004-Present

Oversee human resource functions, including evaluation of training material, courses, educational programs and policies.

Support 117 Non-Profit 501(3) c houses throughout Virginia in developing and inspiring members via employee developmental programs on Oxford House Concept and Principles of Recovery.

Serve as Oxford Housing Service Chairperson for State Association of Virginia, providing guidance to staff and members during difficult situations while recommending training and coordinating varying groups in meeting organizational needs.

Promote Oxford House to external agencies that refer clients while gathering and assessing information from varied HR sources to solve HR issues.

Oxford House Inc. (AL-WAISS) Community Service Award State of Virginia February 2015.

VETERAN HOSPITAL, Hampton, VA

Work Study Student, Aug 2012-Apr 2013

Provided recommendations in support of cost effective systems, utilizing non-profit organizations such as United Way, Community Service Board and Salvation Army to help pay rent for clients without income.

Optimized available resources to secure emergency housing for homeless clients.

Applied HR management concepts, laws and policies to further initiatives for homeless program, substance abuse and supportive employment programs.

WAL-MART, Williamsburg, VA

Shipping Supervisor, Feb 2005-Jan 2012

Received multiple commendations for consistently operating at or above quota.

Continually maintained load levels at targeted production levels.

Certified Trainer (heavy equipment Operator) for new personnel on warehouse operations functions.

UNITED STATES NAVY

UNITED STATES NAVY (Hospital Corpsman First Class) Jun 2001 - Jan 2006 SERVICE SCHOOL COMMAND GREATLAKES, ILL

As a Navy Instructor (9502) provided military, apprentice and specialized training to 36,000 students per year. Training and New Technologies Department, Staff Training Division. Provided training in Instructor Basic, Navy Military Training and Leadership Training Courses.

UNITED STATES NAVY (Hospital Corpsman First Class) SENIOR MEDICAL DEPARTMENT

REPRESENTATIVE Jun 2000 - Jun 2001 Larissa, Greece

Provided administrative and Medical support (Independent Duty) for NATO forces as part of Joint Combat Support Center (JCSC).

Served in remote duty assignment under extremely arduous conditions as Senior Medical Department Representative; TRICARE Coordinator; Decedent Affairs Coordinator; Medevac Coordinator; TRICARE Claims Processor and Sick-call Provider.

Military Credit Card Program Coordinator, afforded government credit card availability and provided counseling resulting in reduced personal debt of members.

As Medical Representative established a 3-Hospital, 14-Lab/Pharmacy, and 50-Physician TRICARE provider Network.

Ensured medical care was available to over 200 active duty and family members improving quality of life for all assigned.

Established MEDEVAC procedures and the local Decedent Affairs Program enhancing the overall contingency plan for the organization.

Maintained a professional rapport between the Greek Medical Board Association and the U.S. NATO Element, which facilitated prompt and efficient care for patients.

UNITED STATES NAVY (Hospital Corpsman Second Class) Jun 1998-Jan 2000 Naval Hospital Portsmouth, VA

Managed the largest department in the Navy’s largest hospital. Hospital is responsible for 95% of Hampton Road’s Active duty major medical procedures.

Directed 328 personnel to provide community with 25 Recovery Rooms and an Ambulatory Procedure Department with 100 bed occupancy.

Upgraded training curriculum and methods. Cross-trained personnel in job descriptions that resulted in low supervision requirement and significant savings in cost and overtime.

Command Financial Specialist (Training course; Little-Creek Amphibious Base, Norfolk, VA).

Previous experience includes Sales Associate with Wal-Mart.

EDUCATION

Strayer University, Newport News, VA, Masters Human Resource Management GPA 3.41, 2014

Saint Leo University, Fort Eustis, VA, Bachelor of Art, Psychology GPA 2.81, 2013