Customer Service Management
Resume:
Resume
Contact Details
Name:
Preferred Name:
Sandeep Kumar
Sandeep
Address: ** ********* *****,
Robina, QLD 4226
Mobile 044*******
Email Address:
Willing to Relocate:
******.***********@*****.***
Yes
Contact Preference: Text or Email ( Due to me working in Business hours without phone) Skill Summary
Non Technical Skills:
• An excellent telephone manner and communication
skills
• A high attention to detail and accuracy
• Intermediate computer skills
• A strong customer focus
• Ability to multi task
• A responsible and mature attitude
• A stable employment history
• A patient approach
• A friendly, polite and well mannered personality Computer Skills:
• Macromedia Dreamweaver; Intermediate
• Macromedia Flash; Intermediate
• MS Access; Intermediate
• MS Excel; Intermediate
• MS Office; Intermediate
• MS PowerPoint; Intermediate
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Other:
• Completed Ms Office Computer course with A grade in 2002.
• Completed Internet Explorer Computer course with A grade in 2002.
• Completed Desktop publisher Computer course with A grade in 2004.
• Completed Web Designing Computer course with A
grade in 2002.
• Completed Diploma in Multimedia with A grade in
2005.
Awards
• Bronze Award for giving Best Customer Service
• Employee of the Month from Genpact Pty Ltd ( Call Centre Position ) Employment History
7 Eleven Store
Start Date: Aug, 2014
End Date: Current Working
Position/Title: Store Manager
Responsibilities/
Achievements:
• Looking after multi store’s staffs and rosters.
• Customer Service, Solving all customers quarries, complaints and helping them for the best solutions.
• Warehousing and Problem Solving.
• Organizing back dock stocks and freezer stock and keep them well organized all time.
• Emergency Response, Security Alarms, System Checking and Inspections the work area for a safety purpose.
• Gap Scans, check, keep focus on stocks on hand and orders.
• Unpacking all the foods and check qualities and temperatures.
• Keeping records of freezer and refrigerator temperatures.
• Using RF devices, Identifying all technical and pricing issues and solve them according to procedure steps.
• Organizer all rosters for all staffs according to their convenient, having group meeting every week for
understanding all staffs problems and feedbacks.
• Identify any technical issue if it occurs and taking appropriate actions for solving that problem.
• Maintain OH&S.
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Atithi Restaurant
Start Date: Aug 2014
End Date: Dec 2014
Position/Title: Management (Family Business)
Responsibilities/
Achievements:
• Customer Service Focusing, Solving all customers quarries, complaints and helping them for the best solutions.
• Looking after budget and wages. Collect all invoices and supply to an accountant.
• Organizing all offers as well as sponsoring and putting a stall in events according to budgets.
• Keeping eyes on market and pricing as well as on gross profits as well as margin.
• Giving all staffs proper instructions and training when needed to improve better customer service skills.
• Keeping focused on back dock and every outgoing deliveries and incoming deliveries.
• Organizing back dock stocks and freezer stock and keep them well organized all time.
• Emergency Response, Security Alarms, System Checking and Inspections the work area for a safety purpose.
• Check and keep focus on stocks on hand and orders.
• Unpacking all the foods and check qualities and temperatures.
• Keeping records of freezer and refrigerator’s temperatures.
• Using Personal Protective Equipments at all time and also making sure that all staff’s uniform. Examples: Hair Net, Still Cap shoes and Hand gloves.
• Organizer all rosters for all staffs according to their convenient, having group meeting every week for
understanding all staffs problems and feedbacks.
• Identify any technical issue if it occurs and taking appropriate actions for solving that problem.
• Maintain OH&S all the time.
• Helping all staffs when needed.
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Education/ Qualifications
Institution: Australian National Institute of Business City/Country: Advance Diploma of Leadership and Management Completed: Current
Institution: Australian National Institute of Business City/Country: Brisbane, Australia.
Qualification: Diploma of Management
Completed: Nov 2015
Institution: Australian National Institute of Business City/Country: Brisbane, Australia.
Qualification: Cert IV in Business Management
Completed: March 2015
Referees
Ash Mikhail
Phone: 041*******
Organization/Position: Owner of 7 Eleven Store ( Robina ) Amzad
Phone: 043*******
Organization/Position: Owner of 7 Eleven Store ( Worongary ) Mack Patel
Phone: 042*******
Organization/Position: Owner of Atithi Restaurant
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Contact this candidate