Customer Service Engineer

FELIX J. RIVERA, PAGE *

Felix J. Rivera

**** **** ******. ******* **, 23509

787-***-****

acvwur@r.postjobfree.com

PROFESSIONAL SUMMARY

Bachelor Degree in Industrial Engineer, increase productivity, quality and profitability through keen data analysis and process design; significantly improve operations and provide efficient resolution of production issues. Identify opportunities for honing safety standards and maximizing ROI. Proficient in AutoCAD, MATLAB, Microsoft Word, Microsoft Excel and Microsoft PowerPoint. Outstanding communications, problem-solving, and relationship-management skills. Able to multitask effectively; hard working and detailed oriented, efficient, accurate and motivated.

Communications Training and Development Strategic Planning

Resolve production problems Safety and Security Production planning

PROFESSIONAL EXPERIENCE

South Food Services– Ponce, PR 10/2009 - Present

Cook

• Provide customer service to hospital visitors and employees in the cafeteria fast paced environment.

• Repair, installation and maintenance performance.

• Applying knowledge and expertise in serving our customer needs.

Rovira Biscuit – Ponce, PR 11/2008 – 07/2009

Warehouse

• Preparing merchandise pallets in a fast paced environment.

• Loading trucks with merchandise as orders required.

• Dispatching merchandise orders requested.

Florida Bakery – Ponce, PR 03/1997-10/2008

Cook

• Provided excellent customer service.

• In charge of food preparation under customers request and preferences.

• Handling of cash register.

• In charge of keeping the facilities and machinery clean and fully functional.

EDUCATION / QUALIFICATIONS

Bachelor of Science in Industrial Engineering, Caribbean Universiy, – Ponce, PR / 2013; Colegio La Milagrosa High School – Ponce PR / 1995.

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