Customer Service Medical

Annette Rioux

Telephone: 508-***-**** E-mail: ******.*******@*****.***

Profile Summary

Seasoned, loyal professional with strong organizational skills, detailed oriented, prompt and dependable.

Knowledgeable with medical insurance practices, recording patient demographics, scheduling appointments, and processing bills using multiple electronic medical records. Enjoys working with people and providing compassionate, polite customer service; works well independently and with a team. Holds work to a high standard of excellence and efficiency providing excellent return rates.

Skills

Billing/Collections

Microsoft Office 2010

CPT- 4 and ICD-9

Keyboarding

Calling for Authorizations

Electronic Medical Records

Medical Terminology

Office Administration

HIPAA

Scheduling Appointments

Anatomy & Physiology

Multi-Line Telephone

Medical Health Insurance

Filing

Education

MTTI (Motoring Technical Training Institute)

Seekonk, Ma. - November 2012 July 2013

Medical Billing & Coding/ Office Administration

Graduated July 2013

Work History

Ophthalmologist Medical Assistant

Center for Sight– Fall River, Ma. October 2005-December 2011

Center for Family Vision– Fall River, Ma. February 2001-August 2004

Billing/Collections

Filed Insurance Claims/ Get Insurance Authorizes

Scheduled appointments

Answered multi- line phone system

Filed & pulled charts

Visual Field testing/ Contact lens teach

Ordered all contact lens for office and patients

Took history and pretesting to prepare patients for the doctor

Ordered inventory and handled orders with vendors / tracked inventory

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