TERESA MORRIS

***** **** ***** ***

Charlotte, North Carolina 28278

704-***-****

acvwj6@r.postjobfree.com

EXPERIENCE

BANK OF AMERICA

****-**** ** ******** ******* Specialist

(Central Business Control, Monitoring and Readiness (BCMR))

Provide analytical support in executing internal control discipline and operational excellence within various lines of businesses. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture.

Key Accomplishments:

oDevelop, implement and manage Report of Findings Remediation tool and process

oRedesign and implement internal quality assurance program

oDesign and produce weekly analytical reports based on results from the Quality Assurance Evaluation Remediation Tool

oDevelop and implement Employee Engagement Career Development Plan across Central BCMR organization

2005-2014 Operations Team Manager - (Home Loans and Insurance/Legacy Asset Servicing)

Provided technical as well as provisioning/de-provisioning support to LoanSolutions platform as well as 250 additional Home Loans applications;

Internal Audit Support (produced evidence to meet and close all milestones on three Self Identified Audit Issues (SIAIs));

Managed Access Review and Termination processes (on and offshore);

Produced monthly analytical reports from the Access Request Management tool (ARM) utilizing SQL server and Business Objects BI tool.

2004-2005 PC System Support Specialist - (Consumer Real Estate)

Provided end-user support and maintain computer systems, desktops, and peripherals for Consumer Real Estate Division of Consumer Banking.

Responsibilities included but not limited to installing,

odiagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Additionally, troubleshoot application and desktop problem areas in a timely and accurate fashion, and provided end user training and assistance where required.

2002-2004 Client Services Representative - (Small Business Banking)

Assist Small Business clients with online migration

Charged with deepening small business client relationships with the spirit to serve to maximize client experience.

Educate client on credit, deposit and investment products daily.

Research client inquiries by using effective probing questions.

Use of tactical problem-solving and decision making skills on a daily basis.

2001-2001 IBM – Charlotte, NC

Help Desk Analyst - (Contractor with CDI)

Performed Tier II problem resolution for Solectron Incorporated within

Service Level Agreement (2,500 users)

Maintained Asset Management Database running on SQL 7 server

Administered accounts on the NT domain and Exchange Server

Resolved network, hardware, and software related problems

Imaged PCs and Laptops, and deploy IBM owned equipment to Solectron clients

Setup and configured network and desktop printers

CARNEGIE MELLON UNIVERSITY - Pittsburgh, PA

1998–2000 Database Coordinator – Computing Services Telecommunications

Managed telecommunications billing database (Progress RDBMS Client/Server)

Developed Progress 4GL procedures

Designed/produced monthly management reports using Report Builder

Converted and mapped data to fit new database structure

Translated vendor (Verizon, AT&T & Qwest) call data record layout for use in telemanagement database

Provided technical support on department printers, Unix and Novell servers

Developed operational procedures

1997-1998 Help Desk Service Leader – (Computing Services Help Center)

Managed day to day operation of the University Help Center

Generated reports on Knowledge base database (Apriori).

Coordinated efforts of programmers and analysts to resolve user problems.

1994-1997 Database/Publications Coordinator – (Department of Civil & Environmental Engineering)

Developed and managed administrative and financial databases in the department.

Provided technical support for office hardware and software.

Created and maintained computer accounts on Novell server.

Updated and maintained department Web page.

Produced department newsletter, research brochure, graduate poster, graduate handbook, annual reports and resume booklet.

Developed database to house demographic information on incoming graduate students.

EDUCATION

COMMUNITY COLLEGE OF ALLEGHENY COUNTY - Pittsburgh, PA

Major: Computer Information Technology

TECHSKILL – Charlotte, NC

Microsoft Certification Track – MCSE/MCDBA

TECHNICAL SKILLS

Windows 10, UNIX, DB2, ISPF, QMF, SQL, 4GL, Relational Database Management; Paradox; Project Organization, Conceptual Design; Microsoft Access, Excel, Outlook, PowerPoint, Project, Word; Project Workbench; MicroSystems CaLANdar; Claris MacDraw II, MacWrite II, FileMaker Pro; Adobe Persuasion, PageMaker; MacroMind Director; SmartForms Designer; HyperCard; Retrospect; OrgPlus; WordPerfect; Lotus; Visicalc

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