orders

Balanced store profits daily

Recorded and printed financial logs and performed bank deposits

Created and maintained loss reports for cash transactions weekly, monthly and annually

EDUCATION

Mastbaum Area Vocational Technical School Philadelphia, PA

Major: Business Administration 9/1990 – 6/1994

References upon request

Denia Bryant

8017 Rodney Street Apt A.

PHILADELPHIA, PA 19150

EMAIL: acvwgj@r.postjobfree.com

PHONE: 267-***-****

EMPLOYMENT

Receptionist Philadelphia, PA

Colwyn Borough 11/10 - Present

RESPONSIBILITIES

Provide direct support to the Borough’s Administrator and Manager

Receive and welcome all visitors; ascertain nature of business; direct inquiries to appropriate personnel; provide general assistance and information to other departments, the general public and other agencies

Answer phones, sort and route mail, respond to inquiries via phone and email

Responsible for composing correspondence; filing; distribution of incoming mail; processing outgoing mail; copying; faxing; maintain records; provide other administrative support under the direction of the Administrator and Borough Manager

Receive and log payments for rental licenses, building permits, code violations, police reports and parking tickets

Schedule appointments for inspections

Co-Facilitator of Monthly Council Meetings

EMPLOYMENT

U-Haul Philadelphia, PA

Customer Service Representative 9/08 – 2/09

RESPONSIBILITIES

Serviced customers in person and on the telephone

Prepared rental contracts and invoices via computer

Filed and faxed rental documents

Scheduled reservations and dispatched equipment

Transported equipment to various locations

EMPLOYMENT

U-Haul Philadelphia, PA

Reservations Manager 6/07 – 9/08

RESPONSIBILITIES

Assisted customers with concerns regarding reservations

Directed incoming U-Haul equipment to appropriate locations to accommodate confirmed reservations

Updated, reviewed and audited reports indicating inventory levels

Monitored competitor rates; addressed customer complaints; processed refunds

Assisted with controlling rental equipment within the assigned marketing companies geographic area

EMPLOYMENT

NCO Philadelphia, PA

Customer Service Representative 3/03 – 3/06

RESPONSIBILITIES

Answered multi-line phone system and directed calls to the appropriate departments

Assisted customers with their PECO electric bill and past due balances

Processed information for field representatives to restore services

Reviewed Energy Aid programs with customers

Issued customer payment arrangements and extensions on accounts to avoid termination of service

Maintained above average call-quotas

EMPLOYMENT

For Eyes Optical Philadelphia, PA

Receptionist/Bookkeeper 4/00 – 03/02

RESPONSIBILITIES

Received customers; answered phones; scheduled appointments

Assisted Lab Technicians with processing merchandise

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