Customer Service Manager
Resume:
CHRISSY YACOUB-YBARRA
Arcadia, CA 91006
323-***-****-cell
***********@*****.***
www.chrissybooks.com
OBJECTIVE
A long-term career utilizing my vast office skills and experiences to contribute to a company’s success
EDUCATION
Bachelor of Arts in English
California State University, Fullerton
May 2000
EXPERIENCE
Administrative Assistant to National Underwriting Manager, PNC Business Credit, February 2016-present
Maintained manager’s calendar and schedule via Lotus Notes and Outlook
Responded to routine correspondence and prepared letters and memoranda for the manager's review
Scheduled appointment and arranged meetings and travel arrangements through Concur
Prepared expense reports and presentations by gathering and summarizing data, preparing graphics and spreadsheets via excel and presentation using Excel and PowerPoint, drafted correspondence on behalf of manager
Organized the flow of work through the manager's office and communicated assignments and instructions from the manager
Obtained information and initiated follow-up as required
Screened and routed mail, visitors, and telephone calls; responded to requests for information by researching the issues, gathering data and providing information when appropriate
Facilitated the work of the manager by establishing, organizing, maintaining files, records, and other related materials and office inventory and orders
Set up computer for new hires, maintained contact lists and distributor data
Maintained inventory control and emergency plan for the business, set up company events, contributed and other related duties as assigned
Assisted HR with Emergency plan for the company and putting together policies and procedures
Executive/Marketing Assistant to Managing Director, TransGuard Insurance, May 2014-February 2016
Processed documents and checked documents for accuracy
Customer service, phone reception, date entry
Maintained files up to date, fax, office inventory and ordering supplies set up meetings and company events
Organized and created proposals and presentations, created marketing resource materials such as brochures, data, slides, photographs, and reports, processed expense reports, arranged domestic and international travel
Provided ad content for newspaper articles and other direct marketing material as well as wrote in new business with agents
Edited ad copies for various newsletters in which company is affiliated
Point of contact person between insurers and brokers to determine what businesses to accept
Set up trade shows and campaigns to reach potential clients, maintained database, researched competitors to identify product characteristics
Budget forecasting and expense reports
Attended trade shows and set up booths
Prepared professional memos, handled outgoing/incoming mail, helped customers with troubleshooting on website and other assigned tasks
Report Writer/Executive Assistant to CEO, Esperanza Services, April 2008-March 2014
Updated web site for company, data entry wrote brochures, answered multi-line phones
Handled sensitive client information in accordance with HIPAA
Wrote and designed content for websites, managed real estate portfolio, wrote and edited counselor’s progress reports on the clients they served.
Scheduled and maintained appointments for CEO
Prepared spreadsheets and PowerPoint presentations for meetings, wrote corresponding letters to Board of Directors keeping them informed of advances within the company
Created company newsletter and brochure by writing content, editing it and designing the layout.
Provided customer support to clients and their families
Read correspondence from various agencies and replied accordingly
Performed other office duties including but not limited to faxing, copying and training.
Arranged trade show events, helped market the organization with brochures and fliers
Editor/Writer, Propertyroom.com, June 2006-March 2008
Business to consumer writing to advertise marketed and promoted products for consumers to bid
Reviewed, edited and wrote content for online auction web site and scheduled auctions
Managed incoming orders
Customer Service via email and phone to assist with issues and/or the ordering auction process
Office Assistant/Accounting Clerk, Technovative Applications, August 2001-May 2006
Data entry, prepared expense reports, maintained files, sorted incoming mail
Proofread proposals for major engineering account
Created presentations and made sure accounts were paid accurately to clients
Reviewed numbers inputted in Deltek system
Answered phones for 12-lines and directed calls appropriately
Prepared travel arrangements for engineers
Prepared proposals for the army
Worked on invoices, purchase orders, timecards and audits
HONORS/ACHIEVEMENTS
Dean’s List for four years, Who’s Who Among American High School Students (1994-1995)
Golden Key National Honor Society with Cum Laude status and 3.8 GPA
Published 14 books
REFERENCES:
Professional references are available upon request.
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