James DeWitt

Jacksonville, FL ***** C: 904-***-**** acvwd8@r.postjobfree.com

PROFESSIONAL SUMMARY

Performed a variety of customer and administrative support activities including: mortgage, telecommunications, and pharmaceutical products and services

Experienced in demanding, multitasking environments

Excellent communication skills, including business and technical writing

Research and record management

Team leadership, with focus on improving business operations and customer service

High proficiency with MS Office suite, customer support and records management applications PROFESSIONAL EXPERIENCE

SUPERIOR OPTICAL

Administrative Assistant 2016

Provided customer service to veterans and disabled veterans

Coordinated communication between optical shop and HR department

Managed data input of C-Star customer database

Assisted licensed opticians in VA setting with administrative tasks

Assisted with receptionist duties, file organization and research and development EMBASSY SUITES / HAWTHORN SUITES

Houseman / Front Desk Agent 2014-2016

Managed guest reservations and handled guest issues, complaints, billing questions and payment extension/service requests

Effectively addressed customer needs, issues and complaints

Managed hotel shop and laundry operations

Handled multi-line phone system, general questions, and reservations

Managed cash, checks and credit cards from companies and individuals

Managed customer relations, working with Guest Services team to promptly and effectively address all guest needs, concerns, and complaints to deliver the best customer experience

Managed hotel shop operations and guest services, maintained inventory and managed receipts of financial records

Coordinated housekeeping, guest services and maintenance issues, and maintained effective laundry room operations to meet guest needs.

GREENSHADES SOFTWARE

Document Control Specialist 2013

Prepared financial letters for mailing; sorted and handled packages

Scanned, imaged, and organized various financial documents and records HPO 21 INSTITUTE

Technical Editor 2012 – Present

Conducts market research and analysis to support national marketing campaigns

Performs editing and copywriting activities, including proofing multimedia presentations and documents

Entered numerical data into database in a timely and accurate manner JACKSONVILLE HUMANE SOCIETY

Volunteer 2012

Managed donor accounts and ongoing nonprofit contributions

Worked extensively with DonorPerfect fundraising software

Performed data entry; updating spreadsheets and maintaining account information URBAN LENDING SOLUTIONS / BANK OF AMERICA

Default Service Complaint Resolution Specialist 2012

Responded to customer inquiries regarding mortgage accounts and payment status

Employed business / technical writing and knowledge of mortgage industry, including in-depth research and case development

Knowledge of AS400, Homesaver, and Siebel systems PROMOTECH

Support Solutions Specialist 2011

Conducted outbound sales calls to various health care practitioners (+80 calls per day) to introduced pharmaceutical products to prescribers

Performed extensive data entry and updated customer accounts

Experienced with call documentation and tasking systems THUNDERBOLT GAMES.COM

Associate Editor 2010-2015

Wrote and published professional reviews, features, and opinion pieces regarding electronic entertainment

Managed and submitted content via content management system

Proofread and edited professional articles

Maintained press relationships through correspondence with publishers EDUCATION

Front Range Community College

Associate of Arts in General Studies

Jacksonville Hospitality Institute

Hospitality Certification

ADDITIONAL SKILLS

Auditing

Billing

Cash Management

Data Entry

Cisco

Content Management

Customer Relations

Credit

Documentation

Marketing

Proofing

Market Research and Analysis

Database Management

Editing

Multimedia Presentations

Research

Word Processing

OPERA Property Management System

Hospitality

Mailing

Letter Writing

Administrative / Clerical

Contact this candidate