James “Eric” Carrubba

San Jose, CA *****

acvwd0@r.postjobfree.com 408-***-**** https://www.linkedin.com/in/eric-carrubba-4840734

Operations Management Program Management Project Management

~ Summary of Qualifications ~

●Combined background in healthcare, business operations and engineering solutions.

●Compliance and regulatory skills in Hospital Joint Commision, CMS, Title 22, The Sarbanes–Oxley (SOX), SEMI (semiconductor), fire codes, aerospace engineering design standards.

●Extensive experience coordinating, planning, and managing resources, balancing workflows to align with strategic goals, and developing corrective action plans to drive operational success.

●Proven track record of leveraging research, reporting, and industry/corporate standard core assessments via internal and external systems to develop new business or change management plans.

●Adept at managing multi-faceted projects, generating budgets, tracking milestones, reviewing designs, leading multidisciplinary technical project teams, and guiding project and process improvement projects to reduce costs, improve performance, and optimize manufacturing processes.

●Highly focused and results oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

●Significant SME in medical center-wide relationships and operational processes; represent medical center in Management of Information chapter for Joint Commission compliance; exceptional interpersonal and communication skills for building strong relationships with personnel and leadership.

●Business plans, product specifications, market research, dash boards and executive summaries.

●Proficient in computer systems PlanView, ClearQuest, Blues, NABSCO, BCBSA, MS Office Suite, SharePoint, MS Project, and HIPPA, ACA.

Professional Experience

Kaiser Permanente Santa Clara, CA

KP-IT Consultant Specialist Program Manager, 2012 to Present

Manage KP HealthConnect Site Support Specialist Team, applications support, IT training, web development, and A/V services. Evaluate utilization to eliminate low usage classes and increase classroom sizes. Deploy KPIT-manage equipment to new physicians. Create staff video job aids, manage mobile video presentation equipment.

Worked directly with corporate regional and national leadership in the evaluation of operational resources. Coordinated multi-disciplinary teams or senior team members across; Medical Group, Health Plan and Information Technology (IT). Performed analytical evaluation of corporate performance data with alignment of current corporate financial goals. Developed business plans with multiple proposed solutions with supporting data and target performance metrics.

Managed 7 application support technicians, 1 IT trainer, 1 Web developer and 1 multimedia developer.

Key Contributions:

●Work with corporate senior leadership to created a business plan used to consolidate $13M in application support service resources, KP HealthConnect (Epic Systems).

●Developed a regional standard for user managed computer ordering process that provides direct financial management to the Area Financial Officer (AFO).

●Created the scope documentation to define a $22M, 3 hospital transfer of management in Maui.

●Downsized group 30% by evaluating resource needs, standardizing the role of application support.

●Developed and implemented electronic tools for KP HealthConnect downtime and recovery bed management to more efficiently manage patient medical statuses during interruptions.

●Launched tools to efficiently facilitate creation of KP HealthConnect (Epic Systems) credentials for new doctors; optimized class frequency and size

●Developed over 60 inpatient, physician, and staff-focused educational videos.

●Applications support multi-year business plan in coordination with the Medical Group and Hospital customers and financial budget approval of the AFO.

KP-IT Business Consultant Consultant Specialist, 2005 to 2012

Oversaw KP HealthConnect (Epic Systems) Site Support Specialists for assignments and workload balance. Managed multimedia services, installing projectors to request equipment loan costs and introducing solution to reduce corporate FTE headcount. Leveraged Subject Matter Experts on key operational workflows to generate center-wide written policy and provide IT consulting services to medical center physicians and staff. Coordinated new hospital command center (HCC) configuration with Environmental Health & Safety (EH&S); as interim area technology director, improved customer satisfaction with IT field service by changing workflows to allow customers to validate work. Developed standardized communications for regional change management. Facilitated communications between medical center and appropriate IT resources.

Key Contributions:

●Developed department recruitment model and generated measurable individual and team development plans.

●Project manager of the Radiation Oncology Center. Developed workflow analysis and documentation for physicians, physicists, technicians and dosimetrist.

●Created an operational business plan to improve areas of operational development and restructured department intake to improve visibility and transparency.

●Championed a “Green Initiative” by minimizing paper copies for meetings and incorporating data projectors to reduce need for hard copies of documentation.

●Created contingent electronic communications plan to meet Joint Commission's emergency requirements.

●Negotiated and published Service Level Agreements for new or revised systems.

●Coordinated projects with; Medical Group, Infrastructure teams, Hospital Nursing and Compliance.

●Represented IT for legal and compliance reviews of potential breaches of systems.

●Creation of medical center and regional policy and procedure.

Public Affairs Communications Specialist, 2005

Coordinated public events designed to support medical center’s customer-focused messaging, including health fairs, employee gatherings, and educational contests. Collaborated with marketing department to create graphic art for posters, fliers, newsletters, and web content. Wrote press releases and annual business plan. Developed multimedia presentations for medical center leadership.

Key Contributions:

●Designed and facilitated corporate messaging to increase brand awareness.

●Created, launched, and analyzed customer feedback systems including surveys and focus groups to gather data on communications impact.

●Created communications collateral for the moving of 40+ clinical units over a 1 month period.

Pediatrics Reach Out & Read Project Manager, 2004

Oversaw project management for plan execution and provider program education. Created program training materials; developed business and operational plans for medical literacy program.

Key Contributions:

●Project management of pediatric literacy program ; wrote business plan to increase funding and researched public grants related to increasing patient/medical literacy.

Microbar Incorporated Sunnyvale, CA

Company product: High-purity, polymer liquid delivery systems; integrated fluid components, packaging and custom controls systems.

Applications Engineering Manager, 2002 to 2004

Developed concepts and estimates for customer specific process solutions; managed design and drafting resources. Created and managed engineering services request system and engineering implementation of QAD ERP system.

Product Marketing Engineer, 1999 to 2002

Managed cost reduction projects for existing product lines with Manufacturing Engineering. Developed product and corporate literature; generated internal and external web content. Created customer-tailored corporate/product presentations. Implemented web-based customer feedback system that contributed t0 Microbar continuous improvement program (CIP). Managed customer relationship with primary contract manufacturing customer for scope management and change orders.

Semi-Gas Systems / Matheson EPG / Subsidiary of Nippon Sanso San Jose, CA

Company product: High-purity, stainless-steel gas delivery systems; integrated fluid components, packaging and custom controls systems.

Engineering Manager, 1997 - 1999

Worked with manufacturing to increase inventory turns on primary packaging. Project managed multi-discipline team to create next generation product for a cost sensitive market. Worked with marketing to develop product specification and business plan. Directly managed a team of; 4 mechanical engineers, 1 controls engineer, 7 designers and 2 document control coordinators.

Sustaining / Manufacturing Engineer, 1992 - 1997

Performed product optimization for increased throughput and decreased cost. Implement ISO 9001 and Lean Manufacturing programs in Engineering and Manufacturing. Worked with product marketing to remove under utilized features to reduce product cost. Project managed packaging, electronic hardware and application teams to create next generation controls system (Linx).

R&D Engineer, 1989 - 1992

Performed high purity fluid studies for next generation product components; residual gas analysis, tracer gas analysis and particle analysis studies. Evaluated efficiency studies of gas purification systems (Nanochem™). Developed life cycle testing software for high-purity valve, regulator and transducer studies.

Sales Engineer, 1988 - 1989

Developed customer high-purity gas delivery solutions meeting the requirements of local regulatory agencies for the; continental US, Taiwan, Japan, Singapore and Korea.

Education

Master of Business Administration University of Phoenix, School of Global Management

Bachelor of Science, Aeronautics San Jose State University, School of Engineering, minor in Aerospace

Other Education & Credentials

Flawless Consultant

FAA Certified Airframe and Powerplant (A & P) Mechanical

American Vacuum Society (AVS) – Designing Vacuum Systems

American Management Association (AMA) – Project Management Skills for the First Time Manager Improving Management Skills for the New Manage

US Air Force Reserves – Leadership & Personal Management Time Management Techniques Project Management Flight school candidate

Studying for PMI - PMP Certification

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