Lisa Creighton **** Forest Park DR Dyer,IN ***** 717-***-****

Summary of Qualifications

•Twenty-seven years of experience in medical administrative roles along with two years in human services.

•Eleven years of management experience with human resource functions for ten person staff.

•Twenty plus years of process and procedural improvement functions in medical administrative support.

•Two years of laboratory management and general leadership experience in the United States Army.

Education

University of Phoenix, Phoenix, Arizona

Masters of Business (M.B.A.) in Healthcare Management, February 2011 – February 2013, GPA 3.6

•Healthcare focused classes in leadership, accounting, economics, finance, and project management.

•Team leader in every class

•Planned strategies for various classes as well as marketing

University of Phoenix, Phoenix, Arizona

Bachelors of Science in Human Services Management, September 2008 – January 2011 GPA 3.4

•Analyzed external and internal system dynamics that maximize performance excellence of individual and work groups in an organization.

•Examined the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction.

•Analyzed factors affecting consumer behavior, the identification of marketing variables, the development and use of marketing strategies, and the discussion of international marketing issues.

Professional Experience

Audio Professional Hearing Center, York, Pennsylvania

Office Manager, June 2014 – Present

•Oversee day-to-day operations focusing on keeping patients for life (PFL).

•Oversee inbound/outbound calling policies and procedures.

•Manage Data mining to grow internal/external customer business.

Osterberg Chiropractic Centre, York, Pennsylvania

Office Manager, July 2013 – May 2014

•Facilitated marketing strategies for practice.

•Assisted staff and customers to reach excellence in customer service.

•Managed daily accounting & customer contact operations.

Penn Mar Human Services, Glen Rock, Pennsylvania

Residential Supervisor, October 2010 – September 2011

•Managed team of eight employees including recruitment, hiring, and management of staff. Created backup coverage to reduce attrition by 25%.

•Increased customer satisfaction through training initiatives which focused on improving family relationships with staff.

•Oversaw day-to-day operations of the residential home including shopping, appointment of consumers, management, expense tracking, and enhanced consumer goal attainment.

CareerUSA/Elwin, Harrisburg, Pennsylvania

Residential Program Specialist, May 2009 – August 2010

•Assisted consumers in learning daily activities of life.

•Expedited consumers in job search activities.

•Instructed consumers in personal achievements.

Buccaneer Data Services (BDS), York, Pennsylvania

Medical Abstractor/Validation Specialist, October 2001 – June 2009

•Top ten abstractor promoted to Validation Specialist

•Implemented quality assurance program

•Accuracy 98 percent and productivity 150 percent

Military Experience- United States Army

•Served in 3rd Armored Division Freidberg, Germany.

•Presided over day-to-day operations of a medical laboratory for 1,500 soldiers and their families.

•Implemented a standard operating procedures manual for the laboratory.

•Trained necessary personnel in basic laboratory techniques.

•Maintained credentials through College of American Pathologies (CAP).

Additional Information

Volunteer Work:

Childhood Professional Development Leader - Grace Fellowship Church, York PA (2011-present)

Facilitator - National Alliance on Mental Illness, York PA (2010-present)

Administrative Front Office Staff – Katallaso Health Clinic, York PA (2015)

Certifications:

CPR certified (2014, American Heart Association – Grand Rapids)

Two year gap in work history is due to my status as a full-time graduate degree student while working and volunteering at various part-time positions.

Web Link

http://www.linkedin.com/pub/lisa-creighton/72/7a1/b23/en

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