Post Job Free

Resume

Sign in

Project Customer Service

Location:
Hilliard, OH
Posted:
July 27, 2016

Contact this candidate

Resume:

"Real World Experience with Real World Companies Producing Real World Results"

Larry Lange – 5644 Congressional Place, Columbus, Ohio 43026

937-***-**** (cell) – acvwbv@r.postjobfree.com

'A U.S. Military Veteran who proudly served in his area of expertise'

Project Manager - Coordinator - Project Leader - Business Systems Analyst

Professional Experience:

(Refer to DoD and Health Care Career Summaries on page 4)

OPTUM – Modern Medical (03/2016 – 06/2016)

Senior Business Systems Analyst (Spartan Resources – Equity Staffing)

Functioned as a primary liaison between the business owners, key stakeholders and IT to elicit and document requirements, define acceptance criteria, and aid in the delivery of solutions to meet the company’s Pharmacy Benefit Management business goals and objectives within the Agile Methodology. Developed Process Flows to document the primary functionality of the PBM system.

JP Morgan Chase (07/2015 – 12/2015)

Senior Consultant / Business Systems Analyst (Collabera)

Enterprise Cash Management System Project – Functioned as a Business Analyst liaison between the lines of business and the Development Team. Analyzed Business Requirements to understand the business needs and to determine how their applications can best functionally fulfill those needs. Combined knowledge of what the business wants with knowledge of how the systems are to rebuilt and used to create a functional design across all impacted applications.

State Management Project – Functioned as a Business Analyst to determine needed performance improvements to internal account debit processing.

Residual Back Office Decommission Project – Functioned as a Business Analyst to aid in the implementation of third party vendor software for the processing of physical and image deposited checks.

Henry Elliott & Company (11/2014 – 06/2015) sub-contracted to Agilex (an Accenture Federal Services company)

Senior Business Analyst - Remote

Provided functional and requirements analysis, documentation revision and related services in support of the expansion and update of the current VA Electronic Health Record (HER) System within VISTA on the Enterprise Health Management Platform (eHMP) Project for the Veterans Health Administration (VHA) at the Department of Veterans Affairs

Independent Consultant (10/2013 – 11/2014)

Business Systems & Process Analyst

Providing business process improvement guidelines to private clients which addressed:

Cost-Benefit Analysis - Process Flows - Pricing Structures

Communication/Customer Service Protocols - Employee/Team Selection & Retention

Harris Corporation – HCS/GS (10/2012 – 10/2013)

Business Analyst III - Remote

Provided selected development support on the Oregon HIE - Open Burn Pit - COSDIE Proposals.

Provided training and implementation analysis and related services in regard to ICD-10 Technical Training and Implementation within VISTA on the Transformation Twenty-One Total Technology - T4 Project for the Veterans Health Administration (VHA) at the Department of Veterans Affairs.

Project activities included: Technical Writing in the creation and revision of Project Management Plan, Technical Writing in the creation and revision of Implementation & Tracking Dashboard, Technical Writing in the creation and revision of Implementation Support Plan, Technical Writing in the creation and revision of Release Deployment Plan, Technical Writing in the creation and revision of comprehensive IOC-National Release/Iteration Checklist, Technical Writing in the creation and revision of Release/Iteration Implementation Plan, review and Technically Written revision of training approach, Technical Writing in the creation and revision of Project Test Plan including Use Cases and Story Cards. Other tasking as assigned by Harris/VA Project Management including, but not limited to regularly scheduled Individual, Group, Team and Scrum Meetings.

Paragon-Tec (10/2011 – 02/2012) sub-contracted to Harris Corporation – HCS/GS

Senior Functional Analyst - Remote

Provided functional and process flow analysis and related services in regard to Revenue Operations Enhancements for Fee for Care and Third Party Re-Imbursement within VISTA on the Transformation Twenty-One Total Technology - T4 Project for the Veterans Health Administration (VHA) at the Department of Veterans Affairs.

Project activities included: Review of VA supplied BRD and Technical Writing in the creation of Functional Specifications, Technical Writing in the creation and revision of Project Management Plan, review and Technically Written revision of development approach, Technical Writing in the creation and revision of Project Test Plan including Use Case and Story Card development.

Independent Consultant (01/2009 – 10/2011)

Business Systems & Process Analyst

Provided business process improvement guidelines to private clients which addressed:

Cost-Benefit Analysis - Process Flows - Pricing Structures

Communication/Customer Service Protocols - Employee/Team Selection & Retention

JP Morgan Chase (10/2006 – 01/2009)

Senior Consultant / Business Systems Analyst & Project Leader (Princeton Information)

Global Network Infrastructure Process Improvement Project - Evaluated the Project Delivery Framework used by the Program Management Team. Implemented RACI Chart updates. Designed and developed detailed Business Process Flows as well as Process Cross Functional Flows, Sequence Diagrams and Testing Approach including Use Case and Story Card development.

Senior Consultant / Business Systems Analyst & Project Leader (Strategic Staffing Solutions)

Credit Card Conversion Software Package Documentation Project – Lead the TSYS1/2 documentation effort during which 500+ procedures and program flows were created from Functional and Technical requirements. Developed accompanying descriptions and explanations for the TSYS conversion code.

Automated Verification Project – Analyzed conceptual idea, Conceived initial design, Identified project scope, Defined project requirements, Developed the project plan with corresponding costs and staffing requirements, Developed impact assessment, Identified data access requirements, Created functional, general and detailed design, Developed internal and off-shore Technical specifications. Developed Use Cases and Story Cards Other tasking as assigned by Chase Project Management including, but not limited to regularly scheduled Individual, Group, Team and Scrum Meetings.

Nationwide Insurance (07/2006)

Senior Consultant / Business Systems Analyst (Sophisticated Systems)

Voice Tone Health Check Call Center Project - assigned to the Contact Center Shared Business Model (CCSBM) Center to bring closure to outstanding initiative. Interfaced with project stakeholders to review all requirements of project, review work completed to date, prioritize any outstanding issues, build consensus among different business groups about the remaining project objectives, and obtaining sign offs that the metrics and reports validated successful completion of deliverables.

American Electric Power (10/2005 - 04/2006)

Senior Consultant / Project Coordinator (KForce Technology Services)

Managed multiple small, medium and large projects simultaneously with 8-12 resources and $1M+ budgets using Earned Value for cost tracking purposes.

Charged with meeting customer expectations for contracted time, creating cost and specification definitions, directing and monitoring work efforts and project deliverables on a daily basis, identifying resource needs, performing quality reviews, and escalating functional, quality and timeline issues appropriately.

DoD Career Summary:

The AEon Group LLC: Developed corporate wide Business Acquisition Procedure to aid in opportunity mining efforts within the Federal Government. Provided ‘Remote’ Assessment Analysis, Requirement Definition, and General Design Development for the Mantis to CICS/DB2 Cobol "Re-hosting" project which was located at the Defense Finance and Accounting Service (DFAS).

American Systems Consulting: Developed, maintained enhanced programs and procedures which tracked, shipping and receiving, warehousing, and related accounts payables and receivables for worldwide Military Base Exchanges for the Defense Commissary Agency (DECA).

LOGTEC: Developed, maintained, enhanced programs and procedures for the JCALS military contract service system, which tracked, contract awards and related accounts payable and receivable which was located at Wright-Patterson Air Force Base (WPAFB),

Decision Systems Technologies Inc.: Supervised a 6-member analysis team, which conducted Independent Verification and Validation (IV&V) activities in support of the JLSC Supply Acquisition Modernization Program which was located at Wright-Patterson Air Force Base (WPAFB).

Computer Sciences Corporation: Analyzed and developed software modules for the Supply Chain Management - Stock Control and Distribution System for the Air Force Material Command primarily located at Wright-Patterson Air Force Base (WPAFB),.

Health Care Career Summary:

Anthem Blue Cross and Blue Shield – Cincinnati, OH

Medical Mutual of Ohio - Cleveland, OH

Project Leader responsible for the development and enhancement of programs and procedures to reduce data entry costs for electronic media health insurance claims. Conducted end user interviews to insure against functionality loss. Maintained Medicare, ICD and CPT standards and coding requirements. Developed project plan, system design specifications, program specifications, test plans, test cases and implementation schedule. Achievement: 60% reduction in data entry costs.

Project Leader responsible for creation of online file conversion system using multiple inputs from existing legacy systems of varying structures. Selected data was cleansed through specially developed algorithms, placed in a free-format record and applied to a new relational database for centralized data storage. Developed project plan, system design specifications, program specifications, test plans, test cases and implementation schedule. Achievement: 40% reduction from the original development schedule.

Project Leader responsible for implementation of a mandated Medicare file expansion project. Conducted business unit analysis for current and future systems requirements. Developed project time estimates, project plan, program descriptions-specifications, test plans, test cases and implementation schedules. Achievement: 25% reduction in the original project estimate.

Hospital Claims Processing & Billing - Drug Claims Processing & Billing

Hospital Based Physician Claims Processing and Billing – Large & Small Group Billing

Medicare Claims Processing - Federal Employee Program Claims Processing

Provider Enrollment Processing - Subscriber Enrollment Processing - Third Party Administration

Functional Competencies:

Project Management:

Waterfall, Iterative & Agile Project Methodologies, Full Software, Development Lifecycle (SDLC)

Project Plan Development, Project Coordination, Tracking and Reporting

Business Systems & Solutions Analysis:

Joint Application Development (JAD) - Requirements Definition and Traceability (RTM)

Rapid Application Development (RAD) - Dynamic Systems Development Model (DSDM)

General and Detail Design Development – Functional and Technical Specification Development

Test Plan, Case, Script Development - Independent Validation & Verification (IV&V)

Process Documentation – Data Flow Diagrams – Data Mapping – Use Cases – User Stories

Technical Competencies:

Technologies:

ZOS/MVS, OS/MVS, MVS/XA, MVS/EXA, COBOL, COBOL II, COBOL 370, AcuCobol,

TSO/ISPF, JCL, IV&V, RELATIONAL - HIERARCHAL Data Bases (IMS DB/DC & DB2)

Project Tools-Standards-Skills:

MS Office Suite (Word-Excel-Access-Project-Power Point-Visio)

Excellent Verbal and Written Communication Skills

U.S. Military and DOD Standards

HIPAA-ICD-CPT Health Standards and Coding

Education:

Associate Degree Coursework – Business Management

Sinclair Community College

Graduate: Certificate Program – Business Management & Information Systems

Lakeland Community College

Graduate: Technical Diploma - Computer Management (Associate Degree Equivalent)

Institute of Computer Management

Completed: Employer Based Training Certificate Programs:

Dynamics of Supervision - Supervisory Skills - Employee Selection

Project Management - Time Management - Effective Meetings

Military Service:

Honorable Discharge: U.S. Army

Duty Stations: The Pentagon / Ft. Myer, VA – Ft. Knox, KY

Security Clearances:

Inactive Security Clearances: Top Secret, Secret, Public Trust-MBI



Contact this candidate