Customer Service Administrative Assistant

KAREN A. FARRELL

acvwaq@r.postjobfree.com **A Eagle Valley Road, Sloatsburg, NY 10974 631-***-****

PROFESSIONAL EXPERIENCE

Service Assistant, Pester USA, Inc., Allendale, NJ: January 2012 - Present.

Direct assistant to the Service Manager – attend all conference calls to take notes / minutes, organizing all meetings / appointments, in charge of handling service manager’s emails

Administrative duties such as writing email correspondence, answer customer service emails, filing, answering phones, preparing invoices, light bookkeeping, dictation and other general office responsibilities.

Company liaison for customer service requests.

In charge of department outlook calendar / scheduling all customer visits.

Created / maintained project status log.

Research Manager, Middleton Environmental, Inc., Babylon, NY: October 2005-August 2011.

General administrative duties such as writing correspondence, filing, answering phones, preparing invoices, light bookkeeping, dictation, maintained and update project status log, organizing and calling to make inspector’s daily schedules and other general office responsibilities.

Performed current and historical site research with local government agencies such as building, health, and fire departments.

Researched current and historical tenant and property use information for high-volume production of technical reports utilizing property and ownership search engines, fire insurance maps, and city directory books/summaries.

Company liaison for public relations affiliations with local government agencies.

Administrative Assistant / Research Expeditor, GCI Inc., Hauppauge, NY: 1995-October, 2005.

Performed current and historical site research with local government agencies such as building, health, and fire departments.

Assisted in production of technical reports such as environmental site assessments.

Responsible for communicating and updating clients and project managers on status of reports.

Created, maintained and updated project timelines.

Administrative Assistant, American Recreation Group, Hauppauge, NY: 1993-1995.

Provided administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.

Composed and edited correspondence and memoranda from dictation, verbal direction, and knowledge of policies of established departments/divisions.

Prepared, transcribed, composed, typed, edited, and distributed agendas and minutes of numerous meetings.

Scheduled and coordinated meetings, interviews, appointments, events, and other similar activities for high level company personnel.

TECHNICAL EXPERIENCE

Skilled with various forms of software including Microsoft Word, Excel, Outlook and QuickBooks.

Proficient in business communications, accounting, professional development and office procedures, such as filing techniques, typing and speedwriting.

EDUCATION

Katherine Gibbs School, Executive Secretary Program, 1990-1991

Hauppauge High School, Regents Diploma, 1985-1988

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