Manager Management

PETER D. MYERS

**** ****** **** **. ********, OH 43119 *******@*****.*** 614-***-****

Summary

Solutions-oriented IT Professional in search of Business Management position with education, related experience and drive to achieve organizational objectives, as well as broad-based IT knowledge. Excellent communication, and interpersonal skills; interface well with people of diverse levels, backgrounds, and personalities.

Skills

B2B/B2C Marketing, Web development and design, Qualitative Analysis, Google Analytics/Adwords

KPI Reporting, Process design, E-Commerce, Incident Management, ServiceNow

Networking, Microsoft FrontPage (ASP) web pages, Monarch, Access, Excel, Java (Eclipse IDE),.Net

Microsoft Enterprise Manager, SQL, Database design

Software Globalization and Localization, Quality Assurance, SDLC

Huntington National Bank

Incident Manager Huntington Bank, 7 Easton Oval, Columbus, OH (Feb, 2015 – Present)

Integrated Operations Center

Drive major incidents and associated procedures

Problem ticket management and follow-up

Explore efficiency and effectiveness of the incident management process

Develop and maintain the incident management system where applicable

Process review and audits

Ad hoc reporting

JPMorgan Chase

Event/Incident Management JPMorgan Chase, 1000 Polaris Parkway, Columbus, OH (2012 – Sep, 2014)

Service Operations Center

Support the integrity, accessibility, and robust nature of the Chase, Chaseonline, and JPMOL (Private bank) websites, and Mobile channel

Relying on alerts systems EG, Keynote, and Microsoft Systems Operations Manager (SCOM), and in close relation with application developers, network ops, Unix and IBM AIX server ops, database, and systems architecture developers, we Detect/Diagnose/Repair

Immediately engage teams with relevant graphical, textual, and various tools and metrics to provide the best information to quickly and accurately diagnose the issue for speedy resolution

Nationwide Financial Services

Sr. Analyst, Bus Cons/Analysis Nationwide Insurance Corp., Columbus, OH (Oct, 2006 - Nov, 2010)

Finance Shared Services Center Separate Accounts Reporting. Detail critical data warehousing of Pallm, Explain, Vids, Neteeza, RPS and SalesMi enterprise source systems. Capture daily flows to out put reconciliation of Suspense, RPS, Pensions, Fintran, Provident and others into SQL tables accessible via ODBC and Access.

Produce daily gain/loss reports as derived directly from the revenue server

Assist with year end audits, engage KPMG consultants, and provide ad hoc data retrieval for analytics

Maintain three Windows servers running SQL/Enterprise Manager standard edition

Coordinate user access to these server/databases as requirements dictate

Actuarial Statistical Analyst Nationwide Insurance Corp. (May, 2003 - Oct, 2006)

Prefix offshore/domestic annuities team. Fast-paced production environment requiring technical knowledge within a critical decision-making role. Speed, accuracy and detail critical to successful report generation, delivery and follow up with mid- management levels. Liaison to Offshore Operations responsible for timely corrections to errors and Prefix issues with a daily deadline on production with over 1.4 billion in holdings. Current duties include but are not limited to:

Data validation in SQL script performed daily

Daily database integrity checks comparing current production data with ‘build’ output in Access

Offshore and domestic pre-cycle testing setup, execution and error resolution

Create and execute dts packages from production to pre-test cycle mirror database environment

Monitor nightly cycle for log errors to provide immediate resolution

Generate Excel reports and check for accuracy

Enterprise Manager and Query analyzer used extensively in resolving critical issues and day to day activity

Code debugging in .Net/VB-6 (Offshore interface)

Lotus Development Corporation and IBM Corporation/Lotus brand (1999-2002)

International Product Manager Lotus Development Corporation, Cambridge, MA

Successfully shipped multi-language software products while consistently meeting delivery dates on or ahead of plan. Achieved substantial cost savings year over year without sacrificing quality.

Resolved critical (stop ship) customer issues with International Product Development (IPD) Europe and Asia

Ensured products are market-ready and enabled for global use

Consistently shipped 10 international language products on time after US gold release date

Removed redundant tasks in build/QA cycle uncovering a 50% cost savings

Defined features and provided different language versions with equivalent value propositions deployed in world markets

Achieved production schedule and feature quotas given 60% budget cuts year to year

First line contact for international critical situation support

Moved SmartSuite product development teams to work within IBM Global Services – Pune, India, for a savings of 30%

International Quality Assurance Coordinator Lotus Development Corporation, Cambridge, MA (1997-1999)

Lotus SmartSuite for Windows and OS/2, Lotus 1-2-3, WordPro, Organizer, QuickPlace, Approach, Freelance Graphics, and ScreenCam for Windows/NT, IBM EuroReady Reckoner (exchange rate optimizer)

Initiated Global English Certification of Lotus SmartSuite. Support creation and maintenance of in-house testing plans, tools, and processes for division. Liaison for division to Notes/Iris development. Coordinated and executed testing plans for international-based testing and development. Represented International Product Management to project teams. Participated in Lotusphere Berlin and Orlando technical forums and trade shows

International QE lead for SmartSuite’97 through Millennium editions

Created server to store all SmartSuite products in 11 languages accessible to entire IBM/Lotus organization. International advocate for general and standardized information on policy, procedure, and conventions about international software development

Maintained systems using the GhostPro utility within Central Lab Services. Reported overall results to the Suite Product QE, as well as International QE teams. Defined test methodologies, test outlines, plans and verification. QE for the IBM EuroReady Reckoner application. Wrote registry bug fixes.

Managed and reported on exhaustive testing of SmartSuite in 11 languages and four operating systems including: Win2K, Win’95/NT, Win’98, NT 5.0 and OS2

Massachusetts Water Resources Authority (1996-1997)

Technical Writer MWRA, Quincy, MA

Write, edit internal bulletins communicating classified, and physically sensitive documents for distribution. Streamlined reporting tasks between separate departments. Moved entire warehouse contents to new facility

Lotus Development Corp. (1995-1996)

Sales Support Representative North Reading, MA

Lotus Education contract services to Ernst & Young. Synchronized rollout of Lotus Notes®, hardware upgrades for individual contributors, and scheduled software training classes company-wide

Chemical Residential Mortgage Corp. (1993-1995)

Compliance Technician Waltham, MA

Resolve poorly executed contracts and bad notes to achieve compliance with Fannie Mae guidelines while avoiding a potential loss of mortgage resale revenue

Other accomplishments:

Pundster LLC

Owner

Conceived and managed development of Pundzter.com™, Traqpoll.com™

Pundzter is a unique new service that lets people participate in focus groups, opinion polls, or surveys anonymously, for a price they choose, when they choose, right over the phone.

Education

Northeastern University, Boston, MA: College of Arts and Sciences: Technical Writing Training

Program (Technical Writing Certificate: June, 1996) (First half of MA program)

Clarion University, Clarion, PA: Bachelor of Science: Business Administration (BS: Marketing; June, 1990)

MWRA Information Mapping Certificate

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