Manager Customer Service

Holley Owsley (Bubs)

**** ***** **** ** ********, IN

Cell: 574-***-****

****.******@*****.***

Self-motivated and personable business professional with a variety of qualifications; Successful 20 plus year work record; Thrive in a deadline driven environment; Accustomed to handling proprietary and confidential documents; Proven flexible and versatile when mentoring and coaching co-workers. Spearheaded the creation of ISO 13485, AS9100 and AC7004 compliant Quality Systems; Proficient in Microsoft Word and Excel; Ability to speak and communicate in front of large groups; Strong organization skills.

SKILLS SUMMARY

Lean Manufacturing

Customer Service

Process & Equipment Validations

Internal/External Auditing

5S Program Implementation

Employee Training Development

Inspection of Production Parts

Production Scheduling

Contract Review

Blue Print Reading

Control Plans

Metallographic Techniques

Communication Skills

Root Cause Analysis

Procedures and Work Instructions

Scheduling

Validation Activities (IQ, OQ, & PQ)

EMPLOYMENT HISTORY

CTE Solutions, Plymouth, IN 2012-2016

Operations Manager

Communicated Open order reports to customer

Managed all Production scheduling

Responsible for Improving on time delivery to customers

Pulling all departments together to produce a team atmosphere to service the needs of the customer

Manage monthly backlog orders over $2M

Grew a 1 shift operations to 3 shifts

HR Director

Interviewed and hired all potential employees

Handled all disciplinary actions

Worked with the state on all un-employment claims

Evaluated all employee performance reviews annually

Developed job descriptions and appropriate pay ranges

Quality Manager

Maintained Quality System

Responsible for insuring that quality products are shipped on time to meet customer’s expectations

Lead all customer and compliance audits

Developed MRB system for non-conforming product

Instrumedical Technologies, Warsaw IN. 2010-2012

Quality Manager

Responsible for all aspects of Quality in ISO 13485 environment

Responsible for insuring that quality products are shipped on time to meet customers’ expectations.

Production Manager

Implemented Visual Boards for better communication

Improved on time delivery for largest customer from 50% to over 90%

Established method for monitoring scrap dollars reduced annual cost from $480,000 to $320,000

Managed recorder ship month: while reducing overtime.

Managed all production in CNC machining environment

Applied Thermal Technologies, Warsaw IN 2000-2010

Production Manager

Managed all production for heat treat operation

Helped grow company from 12 employees to over 50

Grew one shift to three shifts

Worked with aerospace account to bring part-time customer to full production; resulting in approximately $700,000 profit annually

Quality Manager

Developed a quality system that met medical and aerospace requirements

As a result of having no major findings for six consecutive years were able to reduce the frequency of annual audits to bi-annual saving $10,000/year and $30,000 over five years.

ALFE Heat treat, Columbia City IN 1999-2000

Quality Inspector/ Furnace Operator

Began as furnace operator. After 6 months moved into Quality Inspection and then to Internal Auditor

Participated in apprentice program for Internal Auditing

QS9000 Certified with strong quality systems

Chore Time Brock, Milford IN 1997-1999

Production worker/ CNC punch press/Leg Line Roll Bender

Creighton Brothers, Warsaw IN 1991-1997

Department Manager

Supervised Breeding Department

Managed 27 employees and 10 buildings

Helped establish process for the Flu vaccine for Parker Davis

EDUCATION

Ivy Tech – Lean Manufacturing Training

AMS – Internal Auditing Training

Certified ISO 13485 Internal Auditor (Expired)

Whitko High School – Graduated 1991

Contact this candidate