Customer Service Representative
Resume:
Gabrielle Jones
Huntsville, AL 35811
***************@*****.***
July 28, 2016
To whom it may concern
I am a hard working and determined college student seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability and experience allow me to deliver successful results for any company in a range of positions. Please allow me to highlight my key skills:
● able to effectively manage my time through careful planning and organization of work activities
● exceptional communication skills aimed at conflict management and resolution
● capacity to learn and apply new information quickly and accurately
● exceptional relationship building skills targeted at ensuring teamwork and customer service
I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability. I look forward to hearing from you in the near future. The enclosed resume expands on my qualifications and experience. I hope to hear from you soon.
Sincerely,
Gabrielle Jones
Gabrielle LeeAnn Jones
4355 Maysville Road North East Huntsville, Alabama 35811 g **************@*****.***
EXPERIENCE
Motel 6
Madison, Alabama February 2016 Present
Guest Service Representative
● Highly skilled in greeting and registering guests, and assigning them appropriate rooms
● Proven ability to assist guests with room booking, changing and reservations cancelling
● Adept at computing bills, collecting payments, and making change for guests
● Hands on experience in keep records of room availability and guests’ accounts manually and by means of computers
● Well versed in performing simple bookkeeping activities including balance of cash accounts
● Able to confirm customer's’ credit and establish how the customer will pay Arby’s R estaurant Group, Inc.
Huntsville, Alabama June 2014 May 2015 / January 2016 March 2016 Team Trainer
● Operate meat and vegetable slicer
● Take orders and complete transactions
● Prepare enough stock in the morning to last the entire day
● Train new employees on multiple positions
Walt Disney World’s Wilderness Lodge
Disney College Program May 2015 January 2016
Housekeeping Department
First 3 months
● clean 16 hotel rooms a day in 7 hours or less including making beds, removing trash, replenishing towels, cleaning bathrooms, dusting and vacuuming
● Clean conference rooms in less than 20 minutes
● deliver requested items to guests
● Stock housekeeping carts with linens
Last 4 months
● Answer roughly 25 30 calls a day, redirect them or help as needed
● enter engineering and custodial work orders using a computer system
● Assign engineering and custodial walkie talkie radios every shift
● Keep track of which rooms did and did not receive housekeeping service using a computer system
Every Little Detail Huntsville, Alabama M arch 2012 May 2015 Housekeeper
● Sweep, vacuum, dust, and mop as needed
● Sanitize kitchen surfaces
● Scrub bathroom sinks, showers, and tubs
McDonald’s R estaurant Huntsville, Alabama October 2012 January 2014 Crew Trainer
● Prepare food for customers
● Take orders and complete transactions
● Train new employees on multiple positions
EDUCATION
Calhoun Community College Huntsville, Alabama August 2013 Present Associates of Science
● Currently attending
SKILLS
● Great communication skills both verbal and written
● Able to work in a fast paced environment
● Proficient in Microsoft Office
● Punctual and always on time to work
● Efficient typing skills, 50 WPM
● Ability to identify, research, and resolve guest/customer issues by operating computer systems, telephone and other office equipment in a proficient manner
● Dependable and trustworthy
● Willing to work late nights, overtime and weekends.
Contact this candidate