Customer Service and Administrative Support

Danielle Joan Warnke

Address **** ******** **** *****

Morgantown, WV 26501

Phone 304-***-****

E mail *********@*****.***

Summary

To acquire a position that will enable me to further my career and continue to make a positive contribution to the workplace through my strong communication skills. Work Experience

Customer Service Representative – T eleTech Holdings Inc. – Morgantown WV – 2016

● Account maintenance and customer finance service. Handled approximately 250 calls per day.

Student Worker – W est Virginia University Eberly Undergraduate Studies Office – Morgantown WV 2013 to 2015

● Office worker: dealt with the needs of approximately 5000 undergraduate students. Maintained confidentiality of FERPA records, handled difficult scenarios with poise and positivity. Answered telephone and directed calls, file maintenance, minor student advising, processed change of major and Declaration of Minor forms for students. Customer Service Representative – T eleTech Holdings Inc. – Morgantown WV – 2011 to 2013

● Account maintenance and customer finance service. Handled approximately 250 calls per day.

Cashier – S hop N Save – Morgantown WV – 2011

● Bag groceries, run register, stocking

Work study – W est Virginia University Office of Disability Services – Morgantown WV – 2009 to 2010

● Answer telephone and direct calls, customer service and maintained confidentiality. Cashier/bagger – K roger – Morgantown WV – 2006 to 2008

● Greet customers, bag groceries, run register, retrieved carts Other Skill Sets Include:

General office duties, strong customer service, office machines, telephone etiquette. Intermediate knowledge of Adobe Photoshop. Advanced knowledge of Microsoft Office and Adobe Acrobat Pro. Written skills include reports, ability to conduct research, professional email. Excellent and clear verbal communication skills. Able to work independently or collaboratively.

Education

BA in Women’s & Gender Studies and History December 2015 West Virginia University, Morgantown, WV

References:

Valerie Lastinger 304-***-****

Associate Dean

Eberly College of Arts and Sciences

1501 University Avenue

Morgantown, WV 26506

Tara Robbins 304-***-****

Records Officer

Eberly College of Arts and Sciences

1501 University Avenue

Morgantown, WV 26506

Rebecca Berger 304-***-****

Assistant Director NC

Office of Disability Services

30 Mountainlair

Morgantown, WV 26506

Christina Brannon 304-***-****

Head Cashier

Kroger Company

500 Suncrest Towne Center

Morgantown, WV 26508

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