Customer Service Assistant

Sarah Pennington

*** *** ****** **** ******, Harrison, MI 48625

989-***-**** home 989-***-**** cell

*******@*****.***

Objective

To obtain employment that I can continue to grow and develop.

Professional Skills

Microsoft Windows

Microsoft Excel

Microsoft Word

Management Skills

Customer Service Skills

Filing/Editing

Typing

Office Procedures

Telephone Skills

Consumer Relations

Management Skills

Micro Power Point

Micro Access

DEXIS

Education

BACHLORS IN MEDICAL ADMINISTRATION

ASSOCIATE OF ARTS IN BUSINESS MANAGEMENT

GED

Employment History

Dental Assistant/Front Desk, MCDC Harrison, MI

Assisting Doctors in procedures in a very high paced and stressful environment

X-rays

Checking patients in and out

Triage patient

Co-payments

Petty cash

Day end cash report

Week end cash report

Checking insurance

Making insurance claims

Scheduling/cancel appointments

Reminder calls

Answering phones

Business Assistant, Listening Ear, Mt. Pleasant, MI 3/2006-

Highly motivated self learner, with excellent work ethic 1/2015

Able to work in a fast paced atmosphere

Excellent customer service

Diplomatically resolved customers complaints on as-needed basis

Organize and maintain all record-keeping procedures

Excellent telephone communication skills

Tracking training CMH (Community Mental Health)

Track data for COA (Counsel of Accreditation)

Set up and complete pre-hire and hire appointments

Michigan Long Term Criminal Background Checks

ICHAT Checks

Conflict resolution

Gentle Teaching

1/2015 - current

Direct Care Worker, Listening Ear, Mt. Pleasant, MI

First Aid/CPR Certified

Scheduling Dr. Appointments for yearly’s

Making medication sheets on Excel spread sheet

Direct Patient Care

Grocery shopping

12/2000 – 1/2015

Vice President, Harrison Dance and Creativity Centre, Harrison MI

Supervise employees on daily basis

Delegate responsibilities to employees to meet company’s expectations

5/2006- 5/2009

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