Customer Service Sales

**********@*****.*** Cell:801-***-****

Kristy Ferguson

Accomplishments

• 9 years of experience with Stryker Orthopaedics.

• Achieved inventory budget and E&O targets.

• Managed over 4.5 million dollars’ worth of inventory. Maintained over 99% inventory accuracy.

• Oversaw inventory and processes for multimillion dollar hospital purchases and TIA transactions.

• Managed DAR and kept waste within Stryker limits.

• Managed Customer Service team. Processed billings, reordered inventory, worked with hospitals to insure payment. Worked with sales force to commission payments.

Professional Experience

Team Lead – Customer Service/ Inventory Analyst Stryker Orthopaedics, Sandy, UT January 2011 – January 2016

• Update and oversee consignment agreements for 41 hospitals. Ensure Hospital has all paperwork required for successful Stryker/hospital partnership.

• Lead customer service team. Partner with the team to insure all revenue is recognized in a timely manner and within Stryker guidelines.

• Work with hospitals and sales force to address any issues or problems. Collaborate with Customer Service team to resolve issues while staying within Stryker polices.

• Work with hospitals and sales force to manage hospital owned inventory.

• Edited and approved Timecards for Operational employees.

Inventory Analyst Stryker Orthopaedics, Sandy, UT April 2008 – January 2016

• Cycle count 100% of 4.5 million dollar inventory. Counts completed yearly.

• Manage expiring implants. Removed from field and disposed of correctly.

• Track and complied with 100% of product holds and recalls.

• Ordered and managed any consignment increases.

• Worked with management and sales force to right size hospital consignments decreasing cost of expiring and unused products.

Customer Service Representative Stryker Orthopaedics, Sandy, UT September 2005 - August 2009

• Process surgery sheets. Provide customers and sales representatives with pricing, reordering used product, and invoicing hospitals.

• Create proposals and maintain contracts.

• Support sales representatives and management.

Courier J &R Express, Layton, UT July 2005 – September 2005

• Deliver and pickup medical implants and instruments to hospitals for Stryker Orthopaedics.

• Physically replace implants in kits. Check kits for accuracy.

• Maintain kit data base to insure that proper lot codes are recorded.

Volunteer Work

Rocky Mountain Region Ambassador American Cancer Society January 2002 – December 2004

• Visited Washington DC on behalf of the ACS. Spoke to Senators and Congressman about need for legislation and funding for cancer research.

• Met with elected officials in Utah to discuss concerns and press for legislation vital to the eliminating cancer.

• Spoke to several different ACS regions about cancer and its effects. Gave tips and ideas about team recruitment and fund raising for Relay for Life events

• Gave presentation to several collage classes. Discussed need for Cancer research, side effects of treatments, and need for improved treatments.

• Kept an accounting of donations and team fund raising for over 15 relay teams.

Relay for Life Co-Chairman American Cancer Society July 2002 – June 2003

• Organized and achieved a successful North Utah County Relay for Life. Over $40,000.00 was raised to aid cancer patients in the intermountain area.

• Recruited teams and team member to participate in the event

• Organized committees, gave out assignments, and followed up to make sure assignments were completed.

• Solicited donations of money, services and entertainment for Relay for Life event.

Relay for Life Team Leader American Cancer Society July 2000 – June 2002

• Recruited team members to participate in Relay for Life

• Organized fundraising events.

• Mentored team members as well as other team in solicitation of donations.

• Kept an accounting of the donations received by my team.

Education

Bachelor of Science – Business Management Western Governors University, Salt Lake City, UT 2012

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