Customer Service Medical

Professional Summary

Skills

Work History

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** ***** **., *******, ** 02780 • Home: 401-***-**** • Cell: 401-***-**** • acvvvk@r.postjobfree.com Experienced medical office receptionist with over 20 years experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service. Records management professional

Hospital inpatient and outpatient records

Outpatient surgery coding specialist

Patient referrals Experts

Familiar with commercial and private insurance

carriers

Understands insurance benefits

Office support (phones, faxing, filing)

Excellent verbal communication

Adept multi-tasker

Close attention to detail

Resourceful and reliable worker

Composed and professional demeanor

Bilingual Spanish/English

Care Giver, 05/2014 to 09/2014

Home Instead – Attleboro, MA

Maintained accurate records of patient care, condition, progress and concerns. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Maintained a clean, healthy and safe environment.

Clinical Administrative Assistant, 09/2007 to 07/2011 Neighborhood Health Plan of R.I – Providence, MA

Responsibilities include working with ICD-9 codes and CPT codes, Operating phone system for the Medical Management department efficiently and Utilizing customer service principles, includes call triage, message center; Responds to external and internal customer requests for information and Clarification related to benefits, authorizations, and claims and initiates Problem solving; utilizes a broad knowledge of all lines of business to educate Providers regarding authorization processes, procedures, and benefit criteria; Performs general office duties including typing, faxing, copying, mail Management, filing, in adherence to departmental processes and regulatory Guidelines; participates in department continuous quality improvement; and also Other duties as assigned by Manager.

Medical Assistant, 07/2005 to 02/2007

Medical Associates of Rhode Island – Bristol, RI

Responsibilities included traveling to a satellite office twice Weekly to manage the daily operations. Greet and register new patients, triage telephone calls, Collect, Retrieve referrals for office visit, schedule and manage appointments For testing and treatments including MRI, X-rays, and shock wave therapy. Show patients to examination rooms and prepare them for the physician. Clean and sterilize instruments and dispose of contaminated Supplies. Contact medical facilities or departments to schedule patients For tests or admission. Authorized drug refills and provided detailed prescription information to pharmacies. Out Patient Service Representative, 02/2002 to 02/2003 Children's Hospital – Providence, RI

Responsibilities included customer service, greet patient,. Education

Update patient information in the database, intake new patients, manage. Scheduling of appointments, and verify health insurance, clerical duties as Required.

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Administrative Support, 01/2001 to 02/2002

East Boston Health Center – East Boston, MA

Greet visitors, ascertain purpose of visit, and direct them to Appropriate staff. Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, Or medical consultations. Interview patients to complete documents, case histories, or Forms, such as intake or insurance forms. Receive and route messages or documents, such as laboratory Results, to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Administrative Support, 04/1999 to 08/2001

Brigham and Women's Hospital – Boston, MA

Greeting patients, customer service, managed patient scheduling, Prepared daily reports for all clinicians, correspondence for staff of fifteen Residents and twenty three physicians. Verified patient insurance information, assisted with patient billing in the ADO database system. Receive payment and record receipts for services.

Operate telephone switchboard to answer, screen, or forward Calls, providing information, taking messages, or scheduling appointments.

File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier Deliveries. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Certification: Medical Billing and Coding, February 2008 Lincoln Technical Institute Lincoln RI Lincoln, RI - Lincoln Rhode Island GED: 1998

Dimock - Roxbury, ma

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