Customer Service Technical Support

Natasha l. Rayson

*** ******* ***** ***** ***. **4 Cell: 469-***-****

Lancaster, Texas Email: *******@*****.***

Education

Associate of Applied Science July 3, 2012

Computer Information Technology -

Networking Administrator and Support- GPA: 3.1

Cedar Valley College-Lancaster, Texas

Certification July 1, 2004

Computer Information Technology -

Networking Support - GPA: 3.5

Cedar Valley College - Lancaster, Texas

Who's Who Among Students in American Junior College Cedar Valley College - Lancaster, Texas

PROFESSIONAL SUMMARY

Recent college graduate with network administration knowledge, including back-up, security management, and e-mail systems and applications support. Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team. Organized and efficient Operations Auditor highly skilled in office administration, data organization, proofreading, database management and word processing. However, more than 9 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Ability to train, motivates, and supervises customer service employees. Also, Results-oriented data entry professional with 3 years managing clerical, communication and project management tasks in corporate environments.

SKILLS

Microsoft 72-270 - Installing, Configuring, and

Administering Microsoft Windows XP Professional

July 2009.

Database design

Excellent problem-solving abilities

Windows and Linux

System upgrades

System backups

Technical specifications creation

Remote access technology

Excellent working knowledge using both

oMicrosoft Excel and Microsoft Word

Excellent communication skills

Professional Experience

JC Penney’s January 2014-Present

Detail Assistant (year) / Operations Auditor (2 years)

Run Palletized & Ready to Ship report, Inbound Case report to setup for daily tasks.

Handling compliance, Score, Cats, and Post Bill Reports.

Quickly and effectively solve customer challenges.

Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.

Manage multiple online databases to track, correct, and direct inventory to decrease the amount of lost freight, decreasing lost units in by 40%.

Report issues of accuracy, safety, and processes directly to unit supervisor.

Assist supervisor by running multiple reports to ensure freight is moved through the department in a timely manner to avoid post billing.

Train new associates on the company procedures and methods to improve accuracy when processing freight.

Produced monthly reports using advanced Excel spreadsheet functions.

Maximized sales by shipping on time and accurately.

Tracked time spent on assignments each day for productivity reporting.

Stocked, staged and transported goods.

Robert Half Technology

Technology Relocation - IT Desktop/ Help Desk April 2015- Present

(Contract)

Contract with CEC Entertainment Inc. - moving PC workstation from one location to another.

Technology relocation expertise include: computers, phones, printers, and copiers

Disconnect /Reconnect Services (with or without testing)

Server /Data Center

Sensitive Lab equipment

Telvista

Technical Support Agent February 2010- September 2010

(Contract)

Trained call center team on Verizon FiOS.

Train to talk and enter customer data at the same time.

Utilize on-line resources to resolve issues.

Engage with customers while solving problems.

Built and provided basic end-user troubleshooting to resolve customer issues which are voice, data, and video.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Identified and solved technical issues with a variety of diagnostic tools.

Followed up with clients to ensure optimal customer satisfaction.

Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

Employment Experience

Randstad at JC Penney’s

Cedar Hill Distribution Center September 2012-December 2013

(Temp to Hire)

Macys

Inventory Processor May 2010-September 2012

Sales Associate February 2007-March 2010

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