Angela Mathis

Irving, TX

469-***-****

acvvu3@r.postjobfree.com

Summary of Qualifications

Self-motivated and organized Real Estate Contracts Professional with very extensive experience as an effective problem solver, thorough researcher and articulate communicator. Recognized for ability to work under pressure and adhere to production goals; effectively manage time and work flow while handling multiple projects; acute attention to detail; strong ability to resolve disputes; refined attention to detail; strong verbal and written communication skills and excellent organizational skills.

PROFESSIONAL EXPERIENCE:

JPMorgan Chase Bank, N.A., Dallas, TX 10/2004 – June 2016

MB Financial Ops Specialist II 9/13 – 06/16

Claims Department – VA Portfolio

Primary responsibilities include reviewing and completing Receivables within departmental time frames, review each claim to ensure Chase receives the maximum amount possible for each claim which may include filing Appeals and Supplemental claims.

Developed and implemented a method for preparing Appeals that ensures the maximum payment to the servicer which involved creating an Excel spreadsheet that detailed the next step for each loan assigned.

Proactively identify problems, root causes and developed appropriate resolutions.

Collect supporting documentation, researching ledger transactions in order to file claims with VA using CMax and Valeri.

Default Escalations Relationship Manager 9/10 – 9/13

Executive Office

Selected to assume position that assisted borrowers experiencing financial challenges to retain possession of their homes.

Reviewed each case to determine the best solution according to established guidelines. Researched loan types, borrower income and asset info, hardship requests and property calculation information in order to find the best financial solution for the company and the borrower.

Adhered to state and federal laws and regulations as well as the requirements of the investor while resolving defaults. Supported internal working groups such as Legal, Executive Desk and Escalations team and worked directly with borrowers, underwriting, Executive Office, and approved third parties.

Negotiated loan financing strategies with internal support groups. Researched and resolved inquiries and problems related to negotiating loan agreements, delinquency arrangements or pending foreclosures.

Served as liaison with other departments in the resolution of day-to-day administrative or operational issues. Communicated action recommendations, work progress and accomplishments or escalated unresolved issues.

Facilitated the planning, execution and completion of special projects.

Angela Mathis Page 2

Team Lead/Editor 6/10 –9/10

Monitored aging cases and assisted Researchers in preventing cases from aging over 60 days by diligently tracking the incoming correspondence and carefully allocating assignments to ensure Researchers had balanced workloads, while also managing my own case load. Maintained a success rate of 100%. This achievement required flexibility and a willingness to work extended hours as needed.

Also assumed the task of working special assignments such as publishing a weekly “Did You Know?” These tips allowed Researchers to better manage their cases and to follow the steps needed to expedite the research process. Team achieved an average case aging of 21.67 days.

Assisted with the design and management of the team database to ensure that all escalated cases were resolved in a timely manner. This database fed information to another internal monitoring system that was used to correctly identify team’s accomplishments and opportunities for success.

Also took on management of WebStats and reduced the number of open cases.

Assisted management with interviewing and hiring selections of new employees.

Sr. Operations Specialist 8/09-6/10

Primary responsibility was to respond to Qualified Written Requests (QWR) from Customers, Attorneys, and other authorized 3rd parties within a 60-day time frame. And to ensure that the database was properly updated and generating reports as needed to adhere to mandatory time frames.

Overall goal was to respond to a minimum of 25 QWRs each week per representative. Personally achieved an average of 35 responses per week, in addition to providing assistance to Operation Specialists in the acquisition of documents.

Operations Specialist 10/06-7/09

Primary responsibility was to respond to customer correspondence by properly acknowledging in writing at least 95% of incoming correspondence. Consistently exceeded the standard and assigned to Researchers within 48 hours.

Developed and implemented response letters for routine requests to eliminate the need to assign certain tasks to Researchers.

Developed and maintained a position manual for the Acknowledgment Desk which outlined the requirements of the position.

Researcher 10/04-9/06

Primary responsibility was to provide appropriate and timely responses to written inquiries related to mortgage accounts. Position required strong problem solving skills and the ability to work across functional lines to resolve customers concerns, good judgment, and the ability to resolve issues independently.

Frequently noted for having the highest productivity in the department and taking on additional tasks such as editing and assisting other departments.

Assisted and trained new Researchers and developed form letters to expedite responses to routine requests.

EDUCATION

Professional Career Development Institute, Atlanta, GA – Certified Paralegal

NALS Legal Training Course, Atlanta, GA – Certificated Legal Professional

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