Anthony Airo

** ****** *****, ******, ** *****

845-***-**** acvvs4@r.postjobfree.com

Professional Profile

New business development and client relationship management professional with:

Proven ability to expand client relationships and increase revenue.

Expert understanding of the needs of small businesses.

Creative and strategic approach to resolving client concerns.

Experience

Mercedes Benz, Wappinger Fall, NY 2015 to 3-25-2016

Service Reception

Responsible for service appointments

Responsible for cashing out service repair orders

Responsible for a total of 12 drivers, scheduling pick up of and delivery back of customer cars

Liaison between 4 service advisors and repair shop

Loaner Car Advisor

Responsible for a fleet of 20 loaner cars, ensuring that the fleet is clean, fueled up and scheduled to provide service customers with transportation

Responsible as a liaison between the service advisors and the customers that are scheduled for service appointments that need transportation

Mobil Gas Station, Wappinger Falls, NY 2013 to 1-31-2015

Station Manager

Responsible for managing the daily responsibilities of a team of 4 associates.

Responsible for all product orders – soda(coke, pepsi), beer, juice, water, milk, eggs, candy, cookies, bread and other various snacks totaling between $5,000.00 and $10,000.00 per week.

Responsible for the daily operation of the station, including the gas order/delivery which could be 10,000 gallons of gas every 3 days. Running of the gas pumps and ensuring customers are serviced accurately and professionally.

Responsible for the accurate customer service of 6 car dealerships filling up their new, used, leased and loner cars.

Responsible for the daily cash count of each associate upwards of $2,000.00 and the daily bank deposits of $3,000.00 to $4,000.00.

Responsible for the tracking of the daily numbers and the D.E.P. gas report.

CITIBANK, New York, NY 2005 to 2012

Client Service Manager

Manage a portfolio of 250 small business accounts consisting of clients across diverse industries with $100,000 to $5 million in balances. Train and support new client service managers. Manage accounts on a daily basis. Research and resolve client concerns. Monitor accounts for unusual transactions and alert credit and legal teams to potential risks.

Honored with numerous Employee of the Month awards for sales productivity and received the Spirited Point Award for outstanding client service. Consistently achieved all client satisfaction goals and account retention objectives.

Partner with sales specialist to conduct field visits to prospective clients. Identify clients’ needs and advise clients on deposit, credit, and cash management products and services. Present strategies to support clients in maximizing their financial return. Perform ongoing field visits to understand the evolving needs of existing clients.

Appointed to serve on the Voice of the Employee Committee, an employee advocacy group. Actively involved in designing new corporate policies and procedures to improve efficiency of organization. Act as a liaison between employees and upper management.

Business Banker/Sales (2000 to 2005)

Developed and managed relationships with small businesses at the second largest branch in Manhattan. Managed a field marketing budget.

Ranked as the top producer for five consecutive years. Grew deposits from $2 million to $4 million. Received formal recognition as the first banker in Midtown to secure a new $15 million deposit. Achieved or exceeded all quarterly objectives for new checking accounts and growth of balances while maintaining a high level of client retention.

Expanded portfolio from 60 to more than 200 accounts through an aggressive program of cold calling, direct mail, referrals, and promotional events. Created a series of marketing events specifically targeted at architects, attorneys, and physician practices.

Completed bank credit training classes, which focused on identifying the needs of small business clients and methods for performing initial analysis of credit applications.

CHASE BANK, Pomona, NY 1999 to 2000

Business Banker/Sales

Built and managed relationships with small businesses in Rockland County. Advised clients on products and services to support achievement of their business goals. Educated and motivated branch personnel to generate referrals.

Achieved all goals for sales productivity and built a portfolio of 75 accounts in one year. Conducted extensive cold calling, coordinated marketing promotions, and represented the Bank at local business events.

Partnered with credit, mortgage, and equipment leasing, investment, and cash management specialists to provide total financial solutions to clients across a broad range of industries.

US SECURITIES & FUTURES CORP., New York, NY 1996 to 1999

Commodities Trader

Traded commodities on all exchanges for 15 house accounts and a portfolio of more than 100 clients. Managed a team of 15 to 20 traders.

Recruited and developed new traders. Supported new traders in securing licensing. Monitored traders’ compliance and performance. Established and led daily meetings to evaluate progress and performance of team. Designed and implemented a mechanism to track individual performance against goals.

Developed a universal trading strategy and a mathematical model to track and chart market trends, which resulted in an 80% success rate. Researched and advised team on news releases and economic events with potential to impact commodity prices.

Selected for a special assignment to work with the Compliance Department to update the firm’s policies and procedure manual in compliance with corporate and regulatory requirements.

LLOYD, STEVENS & COMPANY, New York, NY 1995 to 1996

Commodities Trader

B.A.C. PARTNERS, New York, NY 1993 to 1995

Partner/Commodities Trader

FRIEDBERG MERCENTILE GROUP, New York, NY 1991 to 1993

Commodities Trader

GELDERMAN, INC., New York, NY 1988 to 1991

Commodities Trader

E.F. HUTTON & COMPANY, New York, NY 1983 to 1988

Commodities Trader

Education

Iona College, Bachelor of Science in Business Administration

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