Customer Service Manager

Christopher E. Buehler

***** ******* ***** **** *****, VA 23059 *******@***.*** 804-***-****

Senior Level Transportation Industry Professional

Logistics / Strategic Planning / Operations Management / Staff Leadership / Process Improvement

Seasoned Transportation Industry Professional with broad based expertise in operations management, productivity improvement and Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency. Innovative, ambitious and disciplined with a talent for cultivating & maintaining excellent relationships with key management professionals. Seeking a Management position with a progressive organization that values strong leadership and dedication to developing highly effective business operations. Core competencies:

Build & Maintain Business Relationships

Computer Savvy/MS Office, AS400/Unix

Business Analysis and Process Improvement

Cost Containment Strategies

Dedication to Customer Service

Deliver Measurable Results

Employee Development & Mentoring

Persuasive and Effective Communicator

Inventory and Supply Chain Management

Astute Attention to Detail

Safety/OSHA/Compliance

Budget Control/Scheduling/Time Management

Professional Profile

Results-driven leader with proven record of success; led substantial cost containment and customer improvement initiatives with exceptional results.

Drive employee performance and development goals; train and mentor staff, implement standardized processes and procedures for maximized results.

Fair, honest and well respected manager, open door management style and history of leading by example; proponent of empowerment and accountability.

Consistent ability to exceed customer expectations coordinates schedules, ensure on-time delivery and support overall business goals.

Maintain Fleet documentation; ensure compliance with OSHA and applicable requirements and procedures.

Professional History

2015 to Present: Estenson Logistics, Fredericksburg, VA – Site Manager

Direct transportation activities on a daily basis with supervisory and scheduling authority over up to 12 drivers.

Proactively maintain all equipment and fleet vehicles to maximize durability and reduce unnecessary expense.

Established culture of safety awareness and introduced new protocols progressively increasing driver safety score.

Increased on time service from 95% to 98%.

2014 to 2015: JGR, Richmond, VA – Site Manager

Managed, developed, and supervised from 10 to 25 drivers conducting daily transportation and freight management activities, with accountability for scheduling, safety management, equipment maintenance, and cost containment.

Developed a trailer tracking system reducing travel time and consolidating rental trailer fleet by 25 vehicles.

2013 to 2014: Truck One, Petersburg, VA – Site Manager

Provided delivery operations leadership for 10 owner-operators while effectively managing assets, present and future client requirements, and ensuring services meet or exceed controls for quality and timeliness.

Orchestrated daily schedules, dispatch, and routes according to load specifications and traffic status.

Oversaw training and compliances associated with DOT and company safety rules and regulations.

Performed routine and preventative maintenance on vehicles and coordinated repairs with vendors.

Implemented multiple operational checks and balances to achieve increased efficiencies and streamlined processes not limited to improved tracking of delivery and travel data and more robust customer information management.

Christopher E. Buehler

12009 Kershaw Court Glen Allen, VA 23059 *******@***.*** 804-***-**** Page 2

2009 to 2012: R&L Carriers, Richmond, VA – Operations Manager, Break Bulk Manager

Provided operations leadership for 172 terminals shipping product to 48 states; led tactical process improvement strategies to impact labor and cost results, increase on-time delivery and overall productivity.

Evaluated labor investment requirements and implement improved scheduling processes to decrease overtime costs; improved on-time leave ratios by organizing schedules and ensuring compliance from all staff and drivers.

Introduced bill of lading processes to increase efficiencies and optimize delivery routes; maintained 1.9MM in bulk processing per day, and consistently evaluated and refined processes to improve business results.

Pursued and negotiated terms with new and existing vendors in accordance with company requirements; cultivated long-term, beneficial partnerships with key suppliers and service providers.

2008 to 2009: Martin-Brower, Manassas, VA - Transportation Supervisor

Expertly navigated complex logistics planning for 110 Staff and Sub-Contracted Drivers delivering to over 200+ locations daily; defined optimized route layout, performed in-depth process improvement evaluations to increase efficiencies and productivity.

Developed and introduced high levels of accountability for individual drivers to increase on-time delivery results; established standardized requirements for rate procurement, fuel consumption, and service level expectations, leading to increased cohesion, reliability and business continuity.

Led all hiring, training and ongoing development for staff; prepared and facilitated performance reviews and instilled disciplinary measures as needed.

2003 to 2008: Marino Transportation Services, Richmond, VA - Dock Manager

Provided critical dock supervision, leadership and staff supervision to increase productivity and profitability results for this organization moving 350K pounds of product daily.

Recruited, hired and trained a high performance Dock Staff to effectively maintain loading/unloading requirements; ensured compliance with all safety requirements, and consistently exceeded performance goals.

Promoted a safe work environment by conducting safety audits, attending company safety meetings, and meeting with individual staff members to communicate requirements.

Managed logistics planning, work assignment and schedules; collaborated with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.

Investigated and resolved customer or shipper complaints as needed.

2000 to 2002: Old Dominion Freight Lines, Richmond, VA - City Dispatcher /Dock Supervisor

Maintained total oversight for dock operations; planned staff schedules and optimized coverage and productivity.

Monitored compliance with safety, OSHA and internal controls for performance; oversaw staff and drivers.

1998 to 2000: Overnite Transportation Company, Manassas, VA - Dock Supervisor

Began tenure in organization as a Collector, Delinquent Accounts, gained promotion to Dock Supervisor role.

Drove customer service, sales and marketing strategies to increase success of customer proposals; delivered exceptional client relations and leveraged strong problem solving skills to resolve issues and regain client loyalty.

Increased customer satisfaction indicators to 97% through the creation of a customer driven environment; communicated clear expectations to staff, and monitored performance to optimize business outcomes.

Additional Experience

1998: Heilig-Meyers Corporate Headquarters, Richmond, VA - Senior Collector

1997 to 1998: Butler Lawn Care Company, Richmond, VA - Regional Supervisor

Memberships and Affiliations

Richmond Transportation Club

Future Business Leaders of America

Contact this candidate