DARRYL L. WYLIE

Columbus, OH

614-***-**** • acvvao@r.postjobfree.com

COMMUNICATIONS SPECIALIST

Audience-focused writing from a training and business analysis perspective

Skilled at developing targeted communications for a variety of technical and business needs. Demonstrated experience in crafting concise, focused text and delivering messages in the appropriate channel. Creative in approaching writing to choose the right format and medium for each situation. Proven ability to explain technical messages to non-technical audiences and clarify business requirements to technical teams.

Key competencies include:

• Technical Documentation

• Editing

• Marketing Materials

• Business Analysis

• Communications Templates

• Training materials

• Newsletters

• Requirements-gathering

• Software Release Notification

• Communication Plans

• Training Coordination

• Cross-team Collaboration

EXPERIENCE

JP MORGAN CHASE, Columbus, OH 2004-2014

Technical Operations Lead, Client Technology Services (2011-2014)

• Developed communication plan for deployment of software upgrades and outages for Remedy application, including policies, worksheets for gathering relevant content and templates.

• Provided technical support of various corporate applications (Alarmpoint, Adobe Connect, Vulcan, Peregrine, Vertices, etc.). Documented procedures to resolve recurrent support issues.

• Initiated Tip of the Week emails for Remedy application of targeted training messages, sent to user base, in order to drive down number of support requests. Created a body of training reference materials.

JP MORGAN CHASE, Columbus, OH

Technical Operations Lead, Core Infrastructure Systems (2004-2011)

• Managed technology hardware placement requests for various lines of business. Analyzed requirements and consulted facilities, networking and storage teams for approval.

• Organized very popular series of Lunch and Learn training sessions where technology subject matter experts directly taught end-users corporation-wide. First series hosted 50-85 attendees per session.

DTI TECHNOLOGIES, Columbus, OH 2004

Technical Writer Consultant

• Rewrote Nationwide Insurance’s network security policies to increase readability and consistency. Completed project two weeks ahead of schedule.

BANK ONE, Columbus, OH 2002-2004 (Temporary employee 2002-2003)

Business Analyst / Program Manager, Data Center Facilities Management

• Managed the design, development, implementation, communication and training for an indispensable web-based end-to-end hardware deployment workflow tool, saving time and reducing errors in hardware installations and enforcing communication between teams.

• Contacted process owners to obtain business requirements, define procedures and fill process gaps.

• Trained end-users by a variety of channels, provided level-one support and created training tools and reference documents in comprehensive and “cheat-sheet” formats.

• Organized and executed all communication surrounding projects.

• Designed user-focused interfaces, interpreting business requirements for software developers.

Darryl L. Wylie Page 2

HUNTINGTON NATIONAL BANK, Columbus, OH 1992-2002

Senior Marketing Analyst, Strategic Planning (2000 – 2002)

• Synthesized internal and external marketing data to identify customer/prospect traits; presented findings to senior marketing strategists for distribution network planning, researched e-commerce and Web Bank research vendors.

• Documented processes for report generation and database updates.

• Analyzed profitability of ATM portfolio to increase net operating income by identifying under-performing units and recommending remediation. Developed location/transaction-based ATM segmentation strategy.

Business Analyst / Marketing Assistant, Marketing (1996-2000)

• Wrote and edited internal/external (business banking) marketing copy and articles for internal newsletters, etc.), meeting corporate (style/brand) and Federal (regulatory) standards.

• Produced newsletter for Northeast Ohio’s Commercial sales force. Managed entire process: wrote and edited content, collaborated across teams to gather articles and approve topics and timing, designed graphics, supervised printing vendor for on-time delivery.

• Generated targeted direct mail and telemarketing lists for Commercial and Treasury Management areas; tracked results of direct mail campaigns.

• Managed direct marketing vendors in distribution of marketing pieces, tracking quality and timely delivery.

Advertising Assistant / Microcomputer Specialist, Huntington Mortgage Company (1992-1996)

Temporary Employee (1992)

• Wrote and maintained procedure manuals for technical processes for several departments.

• Supervised temporary staff performing clerical duties.

ADDITIONAL EXPERIENCE

WRITING

Freelance Writer: Independent, Columbus, OH

Freelance Writer: Glimmer Media, New York, NY

Writer: Stonewall Journal, Columbus, OH

TEACHING

The Primax Group, Columbus, OH (2004) – Technical Mentor

Guided Columbus public school teachers (K-5th) in classroom use of software, hardware and the Internet.

Classroom teaching at Junior High School, High School, Business College and University levels.

EDUCATION

THE OHIO STATE UNIVERSITY, Columbus, OH, Masters of Arts, Linguistics

UNIVERSITY OF KENTUCKY, Lexington, KY, Bachelor of Science, Mathematics - Honors Program

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio), SQL, SharePoint. Service Center (Peregrine), AlarmPoint, The Button (Vulcan), Service Center (EURC), Remedy (PRIME, TAMS, TAMS Disk, SAS3), Morgan Messenger.

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