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Customer Service Manager

Location:
Surgoinsville, TN
Posted:
July 27, 2016

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Resume:

Melinda H. Whiteside

**** *********** *****

Morristown, Tennessee 37814

901-***-****

E-mail: acvv90@r.postjobfree.com

OBJECTIVE: To obtain a responsible position in the planning buying field to commensurate with my background and qualifications that allows advancement based on abilities and accomplishments.

SUMMARY OF QUALIFICATIONS:

STRENGTHS: Self-motivated, dependable and detail oriented with the organization

skills to efficiently complete projects in a timely manner. I also have the management skills necessary to design and implement new office procedures necessary to improve productivity of administrative personnel.

PROFESSIONAL EXPERIENCE:

05-14-Present Walker Forge Tennessee

Buyer/Purchasing Manager

Responsible for all buying at Surgoinsville Plant, including MRO, new machines, negotiating new contracts for leasing, and vendors. Work with vendors on negotiating pricing to show monthly, yearly savings. Oversee thousands of SKU items to ensure availability and forecasting for vendors. Work directly with CFO and accounting department on reporting issues

and cost management.

02/13-01/14 Colortech, Inc.

Buyer/Toronto Plant/Morristown Plant/Pigments/Additives/Commodities

Responsible for all purchasing of pigment colors, additives, resins, raw goods at Toronto plant and Morristown plant. Coordinate shipments from overseas, maintain appropriate inventories, and negotiate pricing and cost reductions with vendors. Forecast inventory levels to maintain adequate supplies from overseas vendors. Balance outside inventories at outside warehouses and also at the plant. Resolve issues with damaged product or off spec inventories or deliveries. Track over 600 SKU’s watching for fluctuations so that forecasting can be projected to vendors.

06/10-12/12 Medical Action Industries

Buyer/Planner, company relocated office to corporate in New York

Responsible for all purchasing for warehouse, finished goods, raw goods, parts, and packaging goods, forecasting and inventory levels. Manage levels of raw material and finished goods inventory to insure adequate support of manufacturing and customer orders, while supporting budgeted inventory turns. Plan production on the warehouse floors to ensure customers are adequately taken care of. Oversee machine production and work with the Senior Plant Manager and Engineers to get the maximum capacity with all equipment. Forecast future demands and plan accordingly to ensure customers’ needs are met.

12/10 - 06/11 Dalphis, LLC

Purchasing Manager/Production Planning, Company filed bankruptcy

Responsibilities are as follows: Responsible for all purchasing for warehouse and offices with over 30,000 inventory items. Negotiate contracts with vendors to ensure lowest prices, while planning the production floor for the most efficient levels of inventory and customer needs. Report to CFO to ensure proper cost accounting and accountability.

02-10 -12/2010 Flextronics

Customer Service/Temporary position after layoffs at ACH Foods

Responsibilities are as follows: Handle all investigative cases worldwide for their service parts. Ensure that supply and logistic issues are resolved in a timely manner. Handle all customer complaints and emergency request/orders. Monitor incoming and outgoing parts being shipped to ensure there are no backlogs. Oversee shipping and receiving procedures to ensure customer quality and 24 hour turnaround. Certified Buyer for Flex issued Purchase Orders and worked with Planners to ensure customer on time satisfaction.

2005-12/09 ACH Food Companies

Oil Analyst/Buyer/Planner

Responsibilities are as follows: Schedule, Forecast and Plan all bulk oils for Argo, Champaign, Jacksonville and New Milford manufacturing facilities. Analyze oil demand for 17 oil types at each plant and maintain the balances of all oil contracts from Oil Procurement. Work with vendors on contracts, shipments and invoicing. Maintain position reports for each oil type for traders, issue all purchase orders in SAP, update weekly demand trends at all plants, report plant inventory trends at all plants, monitor shipments in Kleinschmidt. Communicate with all plant managers on incoming oil needs and problems. Identify potential supply problems and work with Oil Procurement to develop action plans to avoid inventory shortfalls. Negotiate needs of plants with brokers and logistical companies to ensure positive profitable gains for the company.

2002-2005 Oil Procurement Executive Assistant

Responsibilities included: All administrative support for the Executive Vice President of Humko Products and his direct reports; daily entry of futures transactions in Access database and Purchases in the IBM system for Oil Procurement department; Assisted with monthly closeouts; Researched and corrected invoicing issues with Accounting department, and worked closely with oil traders to keep oil positions balanced each day.

1998-2002 Highland Street Church of Christ

Publishing and Data Base Administrator

Responsibilities included: Edit and design all church publications including bulletins, special event brochures, order of worship, handouts, etc. Maintain church membership data base (Shelby Systems), consisting of profile design and creation of needed reports. Interaction with members and visitors to resolve requests and needs.

1995-1998 Williams Refining Companies

Supply and Distribution Buyer/Coordinator

Responsibilities included: Maintained fuel supply volumes for specific Williams clients. Coordinated rail, truck and barge oil shipments for all Williams terminals on Mississippi River and jet fuel for Federal Express. Set Williams fuel pump pricing based on daily input of oil market fluctuations. Handled customer problems at loading rack and outlying terminals. Traded oil on the Colonial Pipeline for Williams Refining buying oil at peak times.

EDUCATION:

Business Administration

Pensacola Christian College

Technical Skills:

SAP Microsoft Word Microsoft Power Point

Microsoft Project Microsoft Excel AS/400

Access TCM Outlook



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