Customer Service Assistant
Resume:
*** ****** **** ***** acvv8u@r.postjobfree.com
Belvedere, SC 29841 803-***-****
OBJECTIVE
My objective is to pursue a career as an office manager or office assistant manager with an organization where motivation and ambition are encouraged and rewarded. In addition, I am seeking a position in which I will have the opportunity to collaborate with team members and gain knowledge and skills to implement policy and train others.
PROFESSIONAL EXPERIENCE
Parsons Inc., SRS Jackson, SC 09/2014-07/2016
Sr. Administrative Assistant
Establishes and maintains documents archiving and retrieval systems
Establishes and maintains follow-up files and confidential files for immediate supervisor
Compare and correct heat numbers in database per Quality Control Manager’s directions
Review and Transmit QCIR’s, MRIR’s and PMI’s to Quality Assurance department
Compare and correct entries in Quality Control Inspection Report Databases
Review and transmit Work Packages
Upload QCIR’s to SharePoint
Look up documents using EDMS
Maintain and update heat numbers with DMCS
Bridgestone Americas, Graniteville, SC 11/2012-07/2014
Office Manager/Business Assistant
Compiled and analyzed data for weekly and monthly reports
Maintained department records, Standard Practice, supplies based on budget information
Documented control and business plan
Managed and approved all Teammate’s timecards (i.e., vacation, sick time, STD’s)
Provided training to team members regarding personal computer and purchasing procedures
Provided guidance on company policy
Coordinated interdepartmental and departmental oriented meetings
Updated Process Control Plan and Working Standards
Performed plant-wide and departmental internal audits to aid in meeting TS 16949/QS900/ISO14001 compliance
Developed and maintained various tracking systems (e.g., One-point Lessons, certification status, organizational charts, etc)
Facilitated the flow of information and goal status to various support personnel and production team members.
Credit First National Association/Bridgestone-Firestone, Brook Park, OH 05/2004-11/2012
Credit Support Specialist
Evaluated customers’ credit, as well as established or reestablished credit limits
Processed credit applications, credit cards, sales
Updated customers’ credit files through E-Oscar
Maintained and ordered inventory of paper products, cards and equipment to keep embossing machine running smoothly
Collaborated with federal compliance officers to confirm legal procedures as well as worked with vendors and marketing to develop cards and carriers
Charter One Bank, Cleveland, OH 08/2003-03/2004
New Accounts Coordinator
Utilized sales planning, consultative sales skills, and customer follow-up and referral skills in order to achieve goals for deposit growth, consumer loan production, and fee income
Provided quality customer service and strived to retain customer relationships
Performed account administration duties
Nanette Purdy, Chagrin Falls, OH 09/2001-06/2003
Personal Administrative Assistant
Designed mailings and newsletters
Managed inventory, customer invoicing, phone calls and completed customer’s orders
Board of Elections, Cleveland, OH 11/2002-05/2003
Election Day Official
Facilitated election day tasks including legal compliance and provided assistance to voters
American Eastern Institute, Beachwood, OH 07/2000-07/2003
Administrative Assistant
Assisted with the development of a Stress Reduction Center, including graphic designing, building and managing website
Organized and maintained all computers including hardware and software as well as inventory
Managed communications, customer service and scheduling clients’ appointments
Charter One Bank, Cleveland, OH 07/1989-05/1999
Customer Service Representative / Bank Teller
Managed customer’s banking transactions
Provided appropriate customer service
Dental Assistant, Self-employed 05/1990-08/1997
I filled in as a Dental Assistant for dental offices in the Greater Cleveland Area.
Cleveland Dental Health Center, Cleveland, OH 04/1987-11/1989
Dental Assistant
Chairside Assistant, part-time receptionist.
Handled patients on a continual basis,
Cleaned and sterilized operatory and instruments,
Took x-rays, helped in dental procedures. Etc.
EDUCATION
American InterContinental University Online, Hoffman Estates, IL May 2007
Associate of Arts in Business Administration/Human Resources, With Honors
Cleveland Institute of Dental-Medical Assistance Inc., Cleveland, OH May 1987
Associate of Dental Assistant
PROFESSIONAL SKILLS
Proficient in Microsoft Office (Word, Excel, Power Point, Publisher, Outlook, Project Manager)
Proficient in SAP, Office Machinery, KRONOS, SharePoint, EDMS, DMCS
REFERENCES
Dean Miller, Retired CEO
Credit First National Association/Bridgestone-Firestone
Brook Park, OH
acvv8u@r.postjobfree.com
Audrey Ford, Executive Business Assistant
Bridgestone Americas
Aiken, SC
803-***-**** (W)
803-***-**** (C)
Business Reference and Personal reference
Nancy Garlick, Business Assistant
Bridgestone Americas
Aiken, SC
803-***-**** (W)
803-***-**** (C)
Business and Personal reference
Kim Parker, Business Assistant
Bridgestone Americas
Aiken, SC
803-***-**** (W)
803-***-**** (H)
Business and Personal reference
Faith Herrin, Administrative Assistant
Parsons, Inc
Aiken, SC
803-***-**** (C)
Business and Personal reference
Stephen Fowler, QA Manager
Parsons, Inc
803-***-**** (W)
404-***-**** (C)
Business and Personal reference
Corkie Porinchok, Seamstress
Brooklyn, OH
Personal reference (known 25+ years)
Eva Blankenship, PNC Banker/Assistant Pastor
Cleveland, OH
Personal reference (known 25+ years)
Patricia Tomblin, Registered Nurse
Lakewood, OH
Personal reference (known 25+ years)
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