Administrative Assistant Customer Service

D. Eileen Irons

*** ***** ******** ******, #***, Cocoa Beach FL 32931 Cell 740-***-**** acvv7z@r.postjobfree.com Qualifications Summary

Seasoned executive support project-based professional with 25+ years’ experience working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels from housekeeping to corporate presidents and company owners. Resourceful in completing projects; able to multi-task effectively. Experienced in various areas of large, multi-facility corporations, small companies and experience with DOD primes and subcontractors. Professional Qualifications

Superior knowledge of Microsoft Word, Excel, PowerPoint, Visio, Project, Adobe Acrobat, Photoshop Strong work ethic

Strong organizational skills

Transcription from dictation, live and via recording Marketing / Print Layout

Typing 85+ WPM

Experience Highlights

Executive / Administrative Support

Currently hold a Secret Clearance

Provide direct executive for directors, vice presidents and owners Provide administrative support for staff from 1 to 60 employees Quality

Documentation specialist controlling company proprietary documents and drawings ISO 9001:2009 and 2015 compliance, manuals, surveillance audit readiness including training Manage Configuration Control Board process

Tracking system creation to manage products from Acceptance Testing to RMA Recruited to support quality improvement initiative for multi-facility organization (OhioHealth) Organization & Coordination

Organize, schedule, prepare handouts, take minutes and manage accountabilities for operational meetings Design, implement and gatekeeper of secure and unsecure intranet websites Helped to orchestrate and coordinate presentations for city-wide employer strategy seminar Organized, taught, scheduled and ran volunteer A/V department at large church Employment History

2009-Current Reliable System Services, Corp Melbourne, FL 2009-Current Manager Administration

2007-2009 Spherion / Support Systems Associates, Inc. Melbourne, FL 2007-2009 Administrative Assistant Contracts

1986-2007 OhioHealth Columbus, OH

2005-2007 Executive Secretary Managed Care

2001-2005 Administrative Assistant Organizational Accreditation 1997-2001 Office Coordinator Quality Resource Mgmt / Quantum Improvement 1995-1997 Administrative Secretary - Administrative Assistant Administration 1989-1995 Department Secretary - Secretary to the Controller Financial Analysis 1986-1989 Evening Shift Clerk - Medical Transcriptionist Medical Transcription Education

Business Administration classes at Columbus State Community College Graduate with Honors from Columbus East High School Other Interests

2014-Current Owner, Informal Photography, Cocoa Beach, FL Nov. 2015 Volunteer, Cocoa Beach Art Festival

1999-2007 Volunteer Manager-Director for A/V department at Trinity United Methodist Church, Pickerington, OH

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