Manager, Customer Service, Administrative Assistant, Receptionist
Resume:
Misty Lunder
Burlington, KY
***********@*****.***
June 5, 2016
Dear Hiring Professional:
Outlined in my resume are the wide ranges of skills that have given me the flexibility to adapt to many positions. My organizational and communication skills allow me to make an immediate, positive contribution to your organization. I am eager to learn new skills and ideas and strive for results. Being a self-motivated person, I perform well individually or as part of a team.
Given my related experience and excellent capabilities, I feel confident that I could be an asset to your organization. I appreciate your consideration and hope to hear from you soon.
Sincerely,
Misty K. Lunder
Misty K. Lunder
2957 Timber Ridge Way Burlington KY 41005 614-***-****
Experience
5/2011 – Current Thornton’s Inc. Columbus, OH
Store Manager/Duel Operation Unit
Delight the customers by living the Thornton’s 6 priorities daily (Plan to Win Strategy)
Team Leader for 15 guest service representatives
Complete daily reports using Stortrak, inventory counts, trend analysis, change orders,
lottery receiving/reconciliation, filing
Scheduling for both sides of business (Thornton’s and Subway)
Ordering for the store (Mclane and Lipari) not limited
Management of the Subway business, including ordering/inventory and reports
Training of guest service representatives which includes completion of online modules
Basic knowledge of P&L and drivers for CTP Growth
Promotional changeover execution (both sides of business)
Operation of all aspects of the business in General Managers absence
Help to maintain a safe work environment
2/2010 – 1/2011 McDonalds Groveport, OH
Certified Shift Manager
Maintain good customer relations
Make/prepare orders for customers
Communicate with crew members and other managers
Managed 15 crew members
Reconciled 8 cash drawers daily
Prepared bank deposits/deliver to bank
Developed shift schedules daily
Coordinated breaks for 15 crew members
Ordered and tracked inventory/ supplies
Managed and completed food safety procedures
Handled and resolved customer complaints
Trained crew members
Daily/Weekly/Monthly routine maintenance on equipment
7/2007 – 02/2010 Accent on Management Columbus, OH
Receptionist
Answered multi-line phones and directed calls for 28 different Associations
Greeted incoming visitors
Managed any problems with printers, copiers, and fax machine, etc.
Ordered supplies
Updated office procedures
Created Excel spreadsheets according to financials
Monthly billing for 28 Associations
Supported 13 staff members in regards to all secretarial and clerical duties
Data entry for all 28 different Associations
Executive Assistant
Assisted with different Associations
Entered and update membership information
Convention and meeting planning
Created documents such as schedule of events and registration forms
Assisted Executive Directors with numerous tasks
Reconciled payments for membership, registrations and meetings
Prepared registration packets for attendees
1/2001 – 7/2007 McDonalds Groveport, OH
Certified Shift Manager
Managed 15 crew members
Reconciled 8 cash drawers daily
Prepared bank deposits
Developed shift schedules daily
Coordinated breaks for 15 crew members
Tracked inventory of supplies
Ordered supplies
Oversaw and completed food safety procedures
Handled and resolved customer complaints
Trained crew members
5/1996 – 9/1998 Key Oldsmobile Columbus, OH
Customer Service/Quality Control
Assisted Service Manager with various duties
Greeted customers in Service Department
Checked customer cars after Service Technicians work was completed
Answered incoming Service phone calls
Filed service paper work
12/1994 – 5/1996 Discover Card Columbus, OH
Collection Agent
Called customers to make payment arrangements
Supported 11 staff members in regards to all secretarial and clerical duties
Managed duplicate and overpayments made by customers
Education
1990 – 1992 Gahanna Lincoln High School Gahanna, OH
1992 – 1994 Eastland Career Center Groveport, OH
Law Enforcement
Professional Skills
Excel, Word, Publisher, Power Point, Photoshop, Peachtree Accounting
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