Pooja Bansal, PMP, ITIL

Consultant at SEI Investments, Oaks PA

484-***-****

acvuul@r.postjobfree.com

Summary

Highly-effective management professional with more than 10 years of experience delivering business process alignment, instrumental in helping the organization maintain a strategic and competitive edge by providing strong, positive leadership and driving excellent performance in the teams, projects, and services.

Achieved Core IT experience in various stages of SDLC. Inclusive of extensive experience in Client Relationship building. Have in depth knowledge of development, customization, upgrade, testing and consistent delivery.

Good exposure of managing teams of large and multi-platform projects and eliciting peak staff performance.

Managed the PMO related tasks for the project and aligned the project work with organizations strategic goals.

Key skills are Requirements gathering, Risk management, Budgeting and Vendor management. Support Stakeholder engagement – stakeholder analysis.

Experienced working in a matrix organization with distributed teams. Provided ongoing career development, mentoring and performance feedback to the managed team.

Planned, managed, and tracked project schedules using industry standard project management methods and tools.

Managed the acquisition and deployment of resources, including budget.

Identify, mitigate, and monitor project risk, creating contingency plans and advising all levels of management, as appropriate.

Experienced in production support of mission critical applications in the areas of Incident Management, Problem Management, Change Management and Release and deployment Management.

Reputation for routinely delivering high-energy problem solving and demonstrating an exceptional level of creative, “outside –the-box” thinking.

Acquired excellent Communication, Leadership, Team-building, Decision making, Emotional intelligence and other interpersonal skills.

Involved in continuous process improvement and innovative business solutions.

Mentored a group of employees under the guidance of "The Heart of Coaching workshop" by Thomas G. Crane.

Experience

Project Manager at SEI May 2011 – Present

Company: NIIT Technologies Ltd.

Project includes implementation of new Wealth Management clients onboard, game-plans for other corporate actions like acquisitions or merger game plans, trouble shooting on daily batch and Connect: Direct processes, handling incidents, ad-hoc requests, database requests, infrastructure changes and client extra time requests are the key parts of the team responsibilities. The job plays a lead role in managing a team to satisfy TRUST client requests and service level agreements (SLAs). SharePoint is used as a Project repository.

Project Coordinator/ Business Analyst at Southern California Edison

Company: IGATE Patni Americas Jul 2010 – Mar 2011

Client: Southern California Edison, Los Angeles CA

This project is the part of making interfaces between CSS Legacy system and the CRM SAP system. It includes various inbound and outbound interfaces for data movement between these two systems via PI interface. To be as a part of Legacy system, all the data required by CRM has been placed at various Staging DB2 tables, which are then accessed by PI to get the data and send them to CRM and responsibilities included:

• Analyzed the requirements thru Functional Design document and create the SRS and SRD documents.

• Created the High level as well as Low level application documents for the interfaces.

• Maintained the coordination with offshore. Review the unit test cases.

•Coordinated with Business QAs for functional testing.

• Coordinated with Integration team for End to End as well as integration testing.

• Coordinated with Maintenance team and involved in regular knowledge transfer for post implementation part of the interfaces.

Software Engineer at Tata Consultancy Services Ltd Jan 2007 – Feb 2010

1# FNS (Financial Network Services)-Core Banking System

Client: A leading South African Bank of Athens, Johannesburg

Maintenance, Customization and enhancement of BANCS® (A Core banking product developed by FNS) as needed by the customer and responsibilities include:

• Answered client calls, Manage Incidents.

•Resolved bugs in the system found during production.

•Worked on daily Change requests.

•Prepared Technical Specification plan, Unit Test Plan and Documentation for enhanced functionality.

2# HBOS Integration- 6 Digit Sort Code

Client: Lloyds Banking Group UK-Core Banking System

Integration of two major banks, Lloyds Trustee Saving Bank with HBOS (Halifax Bank of Scotland) and responsibilities include:

•Analyzed and identified the functional change and the components needed to change across CBS Applications.

•Accomplished the target of providing uniqueness of sort codes/branch codes across the accounts comprising Lloyds and HBOS.

3# SFA Retirement (Eli Lilly)

Client: Eli Lilly, USA

Replaced Historical Sales Module with online SFA (Sales Force Alignment) Data module and responsibilities include:

Code developed for the online SFA data and loading of Historical Repository data.

4# Ceridian - Payroll Active Off

Client: Ceridian UK

The project target is COBOL Conversion to client specific Pseudo code for VB developers and responsibilities include:

Payroll COBOL code Conversion in to English Pseudo code

Software Engineer at iBilt Technologies Aug 2006 – Dec 2006

Worked on Optivision (ERP system, Honeywell product)

Worked at BILT ERP Data Centre and project responsibilities include:

• Applied the maintenance codes & patches.

• Created users, groups.

• Built and customized environment for test, development and production.

• Monitored system processes.

• Monitored System securities & logs.

• Version Control of the ERP Software through VSS.

• Optivision implementation in live sites.

Skills & Expertise

SDLC

Requirements Gathering

Requirements Analysis

Software Project Management

Project Management

Project Planning

Process Improvement

Business Analysis

Business Continuity

Budgeting/Forecasting

Vendor Management

Stakeholder Engagement

Disaster Recovery

Business Process Analysis

Team building

DB2

Oracle

SharePoint

COBOL

SQL

JCL

ITIL

Quality Center

BMC Remedy

IBM Tivoli

MS Project

Integration

Testing

Management

CA scheduler

Manual Testing

BMC Magic

ADABAS

VSS

MS Visio

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Office

Toad

Visio

HP Quality Center

PMP

Databases

Team Management

PL/SQL

C, C++

HTML, XML

Education

Bachelor of Technology (B.Tech), Information Technology, 2002 – 2006

(Kurukshetra University, India)

Certifications

ITIL Foundation Certificate in IT Service Management

PMP (Project Management Professional), PMI Feb 2016, License No: 1910410

Interests

Project Management, Counseling, Fitness

Languages

English, Hindi, Punjabi

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