Customer Service Medical

JOHANNA GARCIA

** *********** ** #** *******, VA 24055 786-***-****

Email: ****************@*****.***

OBJECTIVE

To obtain a position within a healthcare organization that enables me the opportunity to utilize my acquire skills as an asset to a company who offer career opportunity and professional growth.

SKILLS & ATTRIBUTES:

Perform well under pressure in a fast paced environment

Proficient in Microsoft Word, Excel and Outlook

Able to communicate effectively in English or Spanish

Skilled in providing quality customer service and patient care

Experienced in obtaining patient history

Efficient in checking vital signs and administering injections

Dynamic reception and phone skills answering multiple phone lines

Skillful in maintaining records and recording test results

Proficient in developing and maintaining effective working relationships with patients, medical staff, and the public

Talented in handling multiple priorities at once with minimal supervision

EMR specialist (MDVitas, CWO)

EMPLOYMENT HISTORY:

•MCCI

MedicalAssistant/Receptionist/Phlebotomist 2011- 2015, Miami, FL

•Recorded patients' medical history, vital statistics and information such as test results in medical records.

•Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

•Interviewed patients to obtain medical information and measure their vital signs, weight, and height.

•Prepared and administer medications as directed by a physician.

•Forwarding telephone calls appropriately and following up on return calls.

•Scheduling, canceling, and rescheduling patient appointments.

•Explained treatment procedures, medications, diets and physicians' instructions to patients.

•Helped physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.

•Collected blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

•McDonalds 2006- 2011, Miami, FL

Manager

•Taking and assembling orders

•Cleaning and sanitizing the work area

•Management skills

•Handling money

•Customer service skills

EDUCATION:

Fortis College, Miami, FL,

Diploma: Medical Assistant 2011

Completed Coursework:

•Anatomy/Physiology

•Phlebotomy Procedures

•Injection Procedures

•Clinical Assisting Techniques

•Hematology/Urinalysis

•EKG

•Medical Records

•Coding ICD9 & CPT4

•Medical Terminology

•Insurance Billing

CERTIFICATIONS: CPR, OSHA, HIV/AIDS

REFERENCES AVAILABLE UPON REQUEST

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