Customer Service Machine Operator
Resume:
Wichita Falls,TX *****
Cell Phone: 512-***-****
**********@*****.***
January,2016
Lowe’s Wichita Falls,TX
SUMMARY
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, cancelations, and other queries.
PRIMARY RESPONSIBILITIES
Resolve customer complaints via phone, email.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
May-2015
Otto Bock Health Care: Salt Lake UT
Fabrication technician
Description:
Performs fabrication tasks such as plasterwork, laminating, pulling of thermoplastics, finishing, modifying, reinforcing foam, CAM operator, spraying, assembly, sewing, etc. follows established work instructions and work orders. Assure quality of work by correctly using and understanding job quality check sheets. Performs in-process and final quality inspections of fabricated parts. Safely operates shops equipment and follows safety guidelines. Participates in departmental meetings, process improvements, and required training. Maintains a clean and safe work environment. Other duties as assigned.
Key stakeholders:
Shipping/Receiving
Customer Service
Expediters
Customers-Practitioners and patients
Fundamental competencies:
Hand eye coordination
Quality management: I looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Dependability: I consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety: I actively promotes and personally observes safety procedures, and uses equipment and materials properly.
Customer First Attitude: I have the desire to do what it takes to please our customers.
Positive Attitude: I displays a positive attitude about the work and has a willingness to problem solve.
Planning/ Organizing: l prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Career Objective: I want to work for a company that shares the same values as I do. Working hard and has strong ethics for their employees. I am not afraid of hard work, and working as part of a team, following all regulations that are put in place. I enjoying sharing my knowledge and helping others achieve their goals. I am able to work independently and make sure that the jobs get done on time and accurately.
09/2012 – 2014 : ITT Exelis : Salt Lake City,UT
SKILLS
Strong Mechanical Aptitude- Lapper Machine Operator- Precision Machine Operator- 4020 Machine Operator -Blue Print Reading -Schematics Reading -Quality Control-Hand Power Tools-Calipers-Test Equipment-Potting Machines ( SRD)-Sand Blaster Machines-Analyzers
Have a respirator-Hoist Certified-Manual Fork Lift Certified-Bonding-Potting-Abrading
Testing-Grinding Operator.
7/2010-7/2011 Apex Tech School : New York, NY
Installation/ Repairman- Earned certification while working
Worked on air conditioning, refrigeration and appliances
Installed, repaired and maintained the units for businesses and homes
12/2003 – 6/2010: United Nations Cote d’ Ivoire (Africa)
Administration Assets and Database Inventory Manager
Track receipts for the Engineering storage.
Assist with receiving and inspection of newly received Engineering items.
Track supplies on a purchase order.
Survey current locations where supplies are being used.
Accountability for all assets and expendables. Respond to incoming emails.
Responsible for all files in the office.
Logistics activities of engineering non- expendable and expendables property.
Inspect all Engineering materials for readiness
Track delivery and pick up of equipment
Tracked issue of bar coded assets with Galileo, Mercury, Business Object inventory system; as well Excel, Word, PowerPoint
Received unprocessed Engineering Unit Material Requests from the AMU Manager or Warehouse Manager
Assembled all items requested and available for pick-up or delivery .
Generated electronic issue, hand over, transfer in/out vouchers for all non-expendable and/or expendable items issued from the AMU warehouse or storage areas .
Secure the signature and identification number of the receiver before the items are released and removed from the store/warehouse.
Education:
USA
Petroleum Technology ongoing
Solar Photovoltaic System ( Solar Energy)
Network Engineering
Licensed Heating Ventilation Air Conditioning
Fire Fighting and Safety License New York, NY
Cote d’ Ivoire (Ivory Coast)
Bachelors: Ground Transportation Services Major
National Polytechnique Houphouet Boigny
Associates: Computer and Information Sciences, General
Skills / Equipment
Bilingual in English and French (Native Language)
Bookkeeping / Accounting Internet Knowledgeable Sales
Customer Service
Machining Warehouse / Production
Computer programs
Additional Accomplishments
Completed New York Security Guard Training Certificate
Completion of Computer Training in Abidjan, Cote d’ Ivoire
Licensed Heating Ventilation Air Conditioning
Fire Fighting and Safety License New York, NY
Speak and Write English and French Language.
Contact this candidate