**** ******** ****

Wichita Falls,TX *****

Cell Phone: 512-***-****

acvu9b@r.postjobfree.com

January,2016

Lowe’s Wichita Falls,TX

SUMMARY

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, cancelations, and other queries.

PRIMARY RESPONSIBILITIES

Resolve customer complaints via phone, email.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

May-2015

Otto Bock Health Care: Salt Lake UT

Fabrication technician

Description:

Performs fabrication tasks such as plasterwork, laminating, pulling of thermoplastics, finishing, modifying, reinforcing foam, CAM operator, spraying, assembly, sewing, etc. follows established work instructions and work orders. Assure quality of work by correctly using and understanding job quality check sheets. Performs in-process and final quality inspections of fabricated parts. Safely operates shops equipment and follows safety guidelines. Participates in departmental meetings, process improvements, and required training. Maintains a clean and safe work environment. Other duties as assigned.

Key stakeholders:

Shipping/Receiving

Customer Service

Expediters

Customers-Practitioners and patients

Fundamental competencies:

Hand eye coordination

Quality management: I looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Dependability: I consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety: I actively promotes and personally observes safety procedures, and uses equipment and materials properly.

Customer First Attitude: I have the desire to do what it takes to please our customers.

Positive Attitude: I displays a positive attitude about the work and has a willingness to problem solve.

Planning/ Organizing: l prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Career Objective: I want to work for a company that shares the same values as I do. Working hard and has strong ethics for their employees. I am not afraid of hard work, and working as part of a team, following all regulations that are put in place. I enjoying sharing my knowledge and helping others achieve their goals. I am able to work independently and make sure that the jobs get done on time and accurately.

09/2012 – 2014 : ITT Exelis : Salt Lake City,UT

SKILLS

Strong Mechanical Aptitude- Lapper Machine Operator- Precision Machine Operator- 4020 Machine Operator -Blue Print Reading -Schematics Reading -Quality Control-Hand Power Tools-Calipers-Test Equipment-Potting Machines ( SRD)-Sand Blaster Machines-Analyzers

Have a respirator-Hoist Certified-Manual Fork Lift Certified-Bonding-Potting-Abrading

Testing-Grinding Operator.

7/2010-7/2011 Apex Tech School : New York, NY

Installation/ Repairman- Earned certification while working

Worked on air conditioning, refrigeration and appliances

Installed, repaired and maintained the units for businesses and homes

12/2003 – 6/2010: United Nations Cote d’ Ivoire (Africa)

Administration Assets and Database Inventory Manager

Track receipts for the Engineering storage.

Assist with receiving and inspection of newly received Engineering items.

Track supplies on a purchase order.

Survey current locations where supplies are being used.

Accountability for all assets and expendables. Respond to incoming emails.

Responsible for all files in the office.

Logistics activities of engineering non- expendable and expendables property.

Inspect all Engineering materials for readiness

Track delivery and pick up of equipment

Tracked issue of bar coded assets with Galileo, Mercury, Business Object inventory system; as well Excel, Word, PowerPoint

Received unprocessed Engineering Unit Material Requests from the AMU Manager or Warehouse Manager

Assembled all items requested and available for pick-up or delivery .

Generated electronic issue, hand over, transfer in/out vouchers for all non-expendable and/or expendable items issued from the AMU warehouse or storage areas .

Secure the signature and identification number of the receiver before the items are released and removed from the store/warehouse.

Education:

USA

Petroleum Technology ongoing

Solar Photovoltaic System ( Solar Energy)

Network Engineering

Licensed Heating Ventilation Air Conditioning

Fire Fighting and Safety License New York, NY

Cote d’ Ivoire (Ivory Coast)

Bachelors: Ground Transportation Services Major

National Polytechnique Houphouet Boigny

Associates: Computer and Information Sciences, General

Skills / Equipment

Bilingual in English and French (Native Language)

Bookkeeping / Accounting Internet Knowledgeable Sales

Customer Service

Machining Warehouse / Production

Computer programs

Additional Accomplishments

Completed New York Security Guard Training Certificate

Completion of Computer Training in Abidjan, Cote d’ Ivoire

Licensed Heating Ventilation Air Conditioning

Fire Fighting and Safety License New York, NY

Speak and Write English and French Language.

Contact this candidate