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Engineer Customer Service

Location:
Miami, FL
Posted:
July 25, 2016

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Resume:

Rosita L. Green

*** ********** *** ****** ** **312

Mobile: 912-***-**** Email: acvu8h@r.postjobfree.com

SUMMARY:

5+ years of experience managing Program aspects of complex aircraft hardware and software development projects

5+ years of experience as a certification specialist for complex aircraft hardware and software development projects

5+ years of experience providing Engineering support to aircraft in-service

2 years of experience compiling, developing and analyzing Engineering trends in production, completion, and service environments for the aircraft industry

Personal strengths include my adaptability in managing, tracking, organizing, identifying and resolving issues for Programs as well as my ability to learn new aircraft systems and work with cross-functional multi-disciplined teams allowing me to identify risk and minimize impact to Programs

EDUCATION:

2002 M.S. Technical Management – Embry-Riddle Aeronautical University – Daytona Beach, FL

1995 B.S. Electronic Engineering Technology – Savannah State University – Savannah, Georgia

CURRENT EMPLOYMENT:

Program Manager I – Gulfstream Aerospace: Savannah GA 2014-Present

Comprehensive support to Gulfstream mid-cabin program office including monitoring in-service fleet avionics systems performance, development, certification and management of avionics hardware/software roadmaps addressing regulatory requirements, obsolescence, and customer desires to achieve segment-leading capabilities

Provide extensive Program management oversight for new and existing aircraft fleet relative to the Avionics system development and certification to include scope development, planning, executing and monitoring internal cross functional teams and aircraft supplier management thru program reviews insuring development of business cases, trade studies, managing and tracking program deliverables, issues, constraints, risks, schedules, budgets while effectively communicating status reports to Sponsors and stakeholders

Collaborate with multi-disciplined team to leverage program aspects of Avionics systems development and certification to include but not limited to Engineering, Procurement, Contracts, Flight Operations, Human Factors, Avionics Engineers, Sales and Marketing

SIGNIFICANT WORK HISTORY:

Assistant Program Manager – Gulfstream Aerospace: Savannah GA: 2011-2014

Chaired, organized, scheduled, documented and distributed meeting minutes for cross-functional meetings with appropriate stakeholders in support of various complex aircraft hardware and software systems to include Avionics, Mechanical systems interfacing with Avionics, the Cockpit, and Flightdeck and Furnishing Equipment

Monitored, tracked, documented and followed action item owner status for complex aircraft programs

Airworthiness & Certification Project Specialist Engineer – Gulfstream Aerospace: Savannah GA: 2005-2010

Inclusive Certification support to large-cabin programs for both new aircraft development and certification of new parts/products for the existing aircraft fleet including review of type certificates in determination of major or minor project change significance, change classification level then creating Project notification letter to the Organizational Delegated Authority (ODA) or FAA and EASA prior to induction of the ODA

Draft and lead development of certification plans, compliance matrixes, conformity plans, coordinating review and amendment thru cross-functional response to include capturing response to FAA Issue papers, EASA Critical Review Items, prepared FAA 8100-9’s supporting approval of applicable certification documents in efforts to obtain FAA Certification, EASA validation and other foreign validations supporting TC (Type Certification), mod-TC, Supplemental Type Certification for both hardware and software aircraft parts ranging from Avionics, Mechanical systems, Powerplant and Structural modifications

Airworthiness & Certification Project Specialist Engineer – (continued)

Coordinated cross-functional review including FAA Authorized Representatives and impacted engineering disciplines of all certification aspects of Projects to insure agreement prior to submission to Gulfstream’s Organizational Delegated Authority (ODA) or FAA and EASA prior to induction of the ODA

Provided status to Production Change Management Team regarding certification aspects of assigned projects in an effort to meet schedule and prevent impact to Production line and in-service fleet operation/certification

Estimate and submit hours to complete certification aspects of projects as requested

Technical Specialist – Electrical, Fleet Support Customer Service Engineering – Gulfstream Aerospace: Savannah GA: 2000-2005

Provide engineering design to include review of current aircraft configuration, review of company resources for previously certified Avionic features at the request for proposal regarding installation of new Avionic systems for in-service aircraft

Supported Field Service Representative regarding aircraft Avionics fleet issues achieving prompt resolution of customer aircraft issues

Provide engineering drawing dispositions and recommend corrective actions for aircraft squawks

Engineering Data Tracking Analyst II – Gulfstream Aerospace: Savannah GA: 1998-2000

Developed trend data from production, completion and service engineering drawing release, engineering change requests, and first pass yield performance

Composed charts showing trends and other factors as directed

Maintained weekly and monthly report status to higher level management for discussion and review

SOFTWARE

Proficency in all Microsoft Applications, Visio, Dreamweaver

Proficency in AutoCAD, CCD, CADAM, CATIA, Corridor, SharePoint, DOORS

ACHIEVEMENTS

Assisted with research and development for Harmonization Working Group-10 part of (ATSRAC (Aging Transport System Rulemaking Advisory Committee) addressing wiring issues for in-Service Aircraft

Researched and developed methods for addressing Instructions for Continued Airworthiness providing improved methods for addressing aging aircraft wiring under Harmonization Working Group 13 part of ATSRAC

Presenter at 2004 Owner/Operator Conference regarding Gulfstream’s participation in HW -10 and 13

Working with FAA and numerous Original Equipment Manufacturers committee to address Aging Wiring issues

Customer Advisory Board presenter on ATSRAC

Project Engineer for implementation of ATSRAC Electrical Wiring Interconnect System at Gulfstream

Core Technical & Reliability Quality Assurance Action Team presenter on various certification topics

G550/G600 Cockpit Close-out Panel Program Management

AWARDS

Recognized as Technology leader - 2002

Gulfstream GOLD Pride Award Winner-Goodrich AOA Probe Replacement -2008

Modern Day Technology Leader for Black Engineer Year - 2010

Recognition for G500/G600 Symmetry Flight Deck Gulfstream Technology Company of the Year – Avionics Magazine June 2015

PROFESSIONAL AFFILIATIONS:

Project Management Institute - member since 2011

National Association o f Professional Women - member since 2013



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