Customer Service Manager

JANET FYOCK 508-***-**** *************@*****.***

**** ****** ****** *** ******* MA. 02740

OBJECTIVE: A passion for customer service excellence – outstanding communication and organization.

SKILLS:

Ability to assist customers with problem resolution

Expertise in resolving escalated customer service issues.

Working knowledge of Microsoft Word

Prioritize assignments to completion.

HISTORY:

INSPECTION/SEASONAL SPHERIONS/TEMP NO.DARTMOUTH, MA

2015-PRESENT

Reproduction of company materials, inspection of products, meeting quotas

PRIVATE CARE NEW BEDFORD, MA

2013-2014

Assisted client with activities of daily living

Housekeeping: meal preparation daily hygiene med- observation

CUSTOMER SERVICE

2010-2012 COASTERLINE ELDERLY NEW BEDFORD, MA Assisted customers with employment networking

Preparing documents, in relation to gaining employment

Interacted with customers on how to operate computers terminals

PACKER/SEASONAL

2009 – 200 DECAS CRANBERRIES CARVER, MA

Working the assembly line, packing cranberries for shipment

2008-2008 SALVATION ARMY NEW BEFORD / WAREHAM, MA

Cashier, sales floor associate, Daily paperwork for stores activities

Designed floor displays, motivated employees to increase product availability in various departments

DEPARTMENT MANAGER

2007-2007 MICHAEL’S ARTS AND CRAFTS WAREHAM, MA

Plan-o-gram initial store setup, displays, end-caps labeling for product and product placement

Warehouse product flow, Freight/ Sales floor and inventory control of two departments

Night manager, directed employees closing shift registers, store walk through and alarm setup banking

GROUP CARE COUNSELOR 2

2002-2006 HORIZON GROUP HOME NEW BEDFORD, MA

Insure staff was in compliance with policies and procedures

Maintained complete file system for administration, updating several logs

Develop and maintain professional relationship with local authority, state agencies, and administration

SUPERVISOR / MANAGER

1998-2002 SALVATION ARMY NEW BEDFORD / MATT. MA

Maintained 200,000 sq ft. of retail warehouse and designed stores layout

Quality control of merchandise colorized garments, tagging, labeling, pricing and inventory

Implemented a work force, supervised, interviewed and trained employees and evaluation

Opening and closing store, completed daily paperwork, banking, register opening and closing

Contact this candidate