Customer Service Agent

OBJECTIVE:

To obtain a challenging position that utilizes my expertise while also providing growth opportunities

EDUCATION & CERTIFICATES:

CPR Certified

Prairie State College, Chicago Heights, IL -- (completed 2 years)

WORK EXPERIENCE:

Swissport Fueling Incorporated

Fueling Supervisor

(October 2008-February 2015)

Supervised 20 team members, the fueling department and ground service equipment for a vast number of carriers

Ensure strict adherence to Swissport’s Standards of Excellence

Respond to fuel emergencies (i.e. fuel spills) utilizing emergency response cart and follow established environmental company guidelines

Comply with federal, state, municipal, airport authority and carrier security requirements

Complete and submit all documentation associated with fueling activities

Aircraft Service International Group

Fueler

(January 2006-October 2008)

Receive, store, transfer, and dispense petroleum fuel products

Operate motorized fueling vehicles (fuel tank trucks, standard and automatic transmissions)

Operate non-motorized fueling vehicles (hydrant carts)

Fuel and de-fuel aircraft per flight crew/flight plan requirements

Inspect fueling equipment and vehicles-report malfunctions or inconsistencies

Perform accurate fueling calculations

Fuel ground support equipment (gasoline or diesel) as required

Interact with carrier personnel

Utilize handheld radios, telephones and computers for communication

Air Tran Airways

Passenger Service Agent

(October 2005-April 2006)

Responsible for driving a vehicle on the airport ramp to provide services to airline customers in a timely manner

Comply with all safety procedures when loading and unloading into the warehouse, carts and aircraft

United Express/Air Wisconsin

Passenger Service Agent

(July 2000-October 2005)

Responsible for driving a vehicle on the airport ramp to provide services to airline customers in a timely manner

Comply with all safety procedures when loading and unloading into the warehouse, carts and aircraft

Southwest Airlines

Customer Service Agent

(March 1999-February 2000)

Handled any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems

Greeting and handling customers in a polite and friendly manner

Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets

Checked in baggage and cargo

Answered telephone to provide information to callers, page customers, resolve problems and complaints and assist as needed

Handled transactions required to board the aircraft in a timely and efficient manner

Dealt with mishandled customers as a result of oversales, delayed or cancelled flights, lost, delayed or damaged luggage.

Resolved problems quickly and within guidelines established by the company

Provided current and accurate fare, schedule, reservations, flight arrival/departure information and answered all general inquiries form customers and other visitors to the airport terminal

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