LYNDA K SILVA

***** ***** **** ** **** TX *****

915-***-****

acvu4t@r.postjobfree.com

OBJECTIVE:

To obtain a secure position in a rewarding environment that will acknowledge performance and utilize my potential for growth and personal development in the El Paso, TX area.

SKILLS:

Bilingual, read and write both Spanish and English, Customer Service; Sales; telecommunications; Great people skills, fast learner, call center qualifications; reliable; self motivated; Work well with others.

Employment:

Xerox, El Paso TX, Retention/Customer Service March 2015- July 2015

Duties: To take inbound retention calls to existing customers who recently obtain services who are looking to cancel services as a retention specialist our job is to attempt to retain customer if possible as well as up selling services or promotions.

Pandora, El Paso Tx, Sales/Customer Service- October 01, 2014- March 15, 2015 (seasonal)

Duties: Assisting customer with designing and selecting fine jewelry needs. Maintaining and handling customer accounts. Handling large cash flow, and processing deposits and balancing register.

Dish Network, El Paso TX, Sales /Customer Service May 06, 2013 – July 03, 2014

Duties: Service inbound calls customer service. Follow up with clients make changes to services, process payment on accounts. Up sell on current promotions for qualified customers, and perform basic troubleshooting techniques.

Tate’s Auto Sales, Gallup NM, Sales Agent –July 09, 2012 – February 16, 2013

Duties: auto sales- finding the right car for customers data input- submitting application electronically to match best financing, distributing applications within surrounding cities

customer service- acknowledging customers and providing assistance

Gc Services, El Paso TX, customer service representative, October 12, 2009 – June 21, 2010

Duties: Telecommunications, Customer service for Reliant energy department, assisting customers in billing, establishing service orders and taking payments.

EDUCATION :

El Paso Community College, El Paso TX, Basic requirements, August 21, 2015 – December 12,2015

Bel Air High School, El Paso TX, General studies, Diploma August 2005- May 2009 Graduate

REFERENCES

Provided upon request