Shenouda Mikhael

**-**** ******** *****, ***********, ON L5M0H2

Cell phone: 647-***-****

E-mail: acvtp7@r.postjobfree.com

Linkin : https://www.linkedin.com/public-profile/settings?trk=prof-edit-edit-public_profile

Objective: Professional Export specialist seeking a position in the supply chain field where excellent analytical and technical skills can be utilized to improve the company's profitability and work experience.

Profile

Three years of experience in the supply chain field

Over 6 years experience in handling client and administrative work

Supply chain certificate from Sheridan college (CCPA and Trade finance)

PMP certified (shortly)

Apics CSP course

Effective communication skills in English, Arabic; intermediate French.

Proficient in MS Word, Excel, PowerPoint

Experience

NEW MARINA PLASTICS (TAKWEEN GROUP) – Alexandria, Egypt 2013 – May 2016

Export Specialist

Ensured that goods are shipped in most timely & efficient manner while targeting cost reduction, freight saving.

Organized transportation solutions in line with transportation team directives: collected quotations, booked transport, optimized loads, coordinated shipments with forwarders, and provided instructions for delivery.

Arranged with freight forwarder for shipping the products and arrange for preparing all shipping documents.

Responsible for tracking the shipment status from shipment arrival through delivery to company.

Communicated with the clearance agent to clear the goods and ensure that goods are cleared in the most timely and efficient manner.

Work with the demand and supply planning team to understand products’ availability and scheduled shipments to match with constraints and customer/business requirements.

Organized logistics operations together with the warehouse, coordinated special packing and special delivery instructions.

Planner / S&OP

Reviewed documents, such as production schedules, work orders, to determine materials requirements and priorities

Arranged for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules

Managed all communications with customers, monitored the samples and orders for customer and prepared the license applications and agreements for technical data and ensure adherence to the company policies and procedures: MTO, MTS, process-driven and multi-plant

Worked as a backup for all the sales and marketing team

Very good knowledge of the company’s products (IML, PET, Caps, Shrink Film)

Couche-Tard – Pierrefonds, Montreal, Quebec, Canada May - Sept 2012

Customer Service Associate

Rendered services to customers by informing and giving directors to travelers.

Processed all payments on purchases, gas and other products, whether cash or credit.

Executed inventory and stocking of goods and merchandise inside the store.

Verified age of customer if purchasing alcohol or cigarettes.

Performed record and bookkeeping at the end of the shift.

LinkDotnet (Internet service provider) Alexandria, Egypt 2009-2012

Follow-up Agent

Responsible for the entire client’s pending accounts and its delivery process.

Responsible for the resellers of the company’s product (partners) and their delivery.

Monitored the CRM tickets and assign them to the responsible department.

Coordinated with other departments involved in the DSL cycle.

Responsible for the weekly and monthly reports about pending accounts in Alexandria.

Education

B.Sc. in Business Administration, Major in Accounting, 2008

Alexandria University - Alexandria, Egypt (Canadian equivalency: WES)

Personal Development

PMP Course

Apics CSCP Course at Just Supply Chain Institute

ILETS Certificate

Microsoft Office 2007 at the New Horizons Center

French Language Certificate DELF (Diplôme d'Etudes en Langue Française

Community Activities

Member of MEJ (A French youth Organization for school and university students) in Saint Marc Collège

Organizing gatherings, excursions and camps.

Volunteered at Art and Life program to serve the homeless kids for 3 consecutive years, sharing in team meetings for Preparation, Execution and Evaluation of the program

Volunteered at Caritas Alexandria-Refugee’s sector.

-References available upon request -

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