Dear Hiring Manager,

My dedicated professionalism, expert multitasking, attention to detail and exceptional organizational skills, united with my extensive background and proven achievements as an office manager, administrative assistant and financial assistant, make me the perfect choice for your organization.

I have an extensive background as an office manager and administrative assistant to a variety of management groups from first level managers to company vice presidents and executive directors. Along with the day to day functions of an office manager, I have a wealth of experience and knowledge I can offer your organization. I am proficient in creating various types of spreadsheets, reports, charts and graphs from simple to complex, using Microsoft Excel. I am experienced in managing various databases such as ACT, Hancock, Access, PestPac and Amicus Attorney. As a financial assistant to various companies in and around the Atlanta area, I have used QuickBooks and PC Law accounting software on a daily basis entering and paying accounts payable, invoicing clients, entering accounts receivable payments, bank and credit card deposits, preparing reports, reconciling bank and credit card statements, recording journal entries, reconciling the balance sheet, tracking inventory and fixed assets and creating purchase orders. I have developed Microsoft PowerPoint presentations for high level management and government meetings in the United States, China, United Arab Emirates, Jordan, Cyprus and Turkey. Aside from my background as an office manager, administrative assistant and financial assistant, I have experience as a quality assurance manager and management representative for ISO developing systems, programs and procedures for HACCP, Quality Management, Environmental Management and Occupational Health and Safety Management Systems.

I am motivated, enthusiastic and confident that I possess the skills necessary to contribute to your organization’s success. If you have questions or would like to schedule an interview, please contact me by phone at 770-***-**** or by email at acvtl3@r.postjobfree.com. I look forward to hearing from you.

Sincerely,

Glenda Puckett

Cell #770-***-****

Glenda Puckett

Jackson, GA 30233

Cell #770-***-****

P R O F E S S I O N A L E X P E R I E N C E

Buckley Beal, LLP

Atlanta, GA 2015 to Present

Office Manager

Oversee general office staff including paralegals, administrative assistants, receptionist, intake department and interns;

Process employee new hire and termination paperwork, update employee personnel records with vacation, PTO and sick time used, provide updated employee bonus information to partners, access, update and enter payroll for bi-weekly employee paychecks, enter employee contributions to company retirement plan;

Daily - enter and process accounts payable, receive and deposit accounts receivable payments, process credit card payments, post time for attorneys into accounting/billing software; open new client files in database and accounting software; close settled, resolved or dismissed client files in database and accounting software, provide fees and costs for individual client matters to attorneys for settlement negotiations, create settlement agreements and disburse settlement funds to clients;

Monthly - reconcile bank and credit card statements, ensure client invoices are complete and accurate, email or mail invoices to clients, reconcile petty cash, perform month end close and provide MTD and YTD reports to partners, furnish backup documents for reports;

Assist in evaluations of potential vendors and current vendor contracts;

Provide exceptional internal and external customer service;

Assist with other duties as needed to accomplish various projects and tasks for the firm.

Southeast Energy Assistance

Atlanta, GA 2013 to 2015

Financial Assistant

Review accounts payable invoices and process payments;

Reconcile credit card and bank accounts statements, petty cash and balance sheet monthly;

Prepare government reports for monthly reimbursements for weatherization, water bill and plumbing assistance programs;

Compile month end financial reports and attend company financial meetings;

Assist management, vendors and contractors with finance related inquires;

Maintain inventory of products on hand, products used and verify cost;

Assist with month, quarter and year end reporting functions;

Keep all financial records updated in accounting software system;

Gather information and documents for yearly financial audit;

Assist Intake, Human Resources and Payroll departments as needed;

Assist Executive Director, Director of Finance and Director of Operations with compiling financial reports and data, spreadsheets and communications, as needed.

Puckett Construction & Environmental, LLC

Douglasville, GA 2011 to 2015

Self-employed

Managed all aspects of the administrative duties such as accounts payables, accounts receivables, month end close, bank deposits, scheduling jobs, monthly financial reports, quarterly tax returns, payroll, various spreadsheets and communications;

Answered telephone, schedule appointments for estimates, organize daily schedules and maintain files for customers, job quotes, sub-contractors and vendors;

Assisted in the field with home repairs, remodeling, landscaping and erosion control jobs;

Negotiated contracts with clients;

Performed job site inspections to ensure customer satisfaction;

Provided and maintained exceptional customer service.

Orkin UAE

Al Ain, United Arab Emirates 2008 to 2011

Quality Assurance Manager and Management Representative for ISO

Developed systems, programs and procedures for ISO 9001 QMS, ISO 14001 EMS, ISO 18001 OHSAS and HACCP certification; received certification within 6 months of operation;

Designed Quality Assurance Audits to be in compliance with organizational goals and outside consultant standards specific to the UAE;

Established Key Performance Indicators (KPI) as per ISO standards and company goals;

Followed standards of performance in order to control and optimize the productivity of management, administrative and service professionals;

Collaborated with government and city officials in developing standards for local businesses with regard to pest management;

Facilitated training for management, administrative and service professionals as per ISO 9001 QMS, ISO 14001 EMS, ISO 18001 OHSAS and HACCP guidelines;

Conducted quality assurance field inspections to evaluate technician performance and customer satisfaction;

Instrumental in the integration of a database system, which included the use of handheld technology to strengthen customer service and improve customer satisfaction;

Monitored the establishment, implementation, effectiveness and functioning ISO 9001 QMS, ISO 14001 EMS, ISO 18001 OHSAS and HACCP on a day to day basis within the company;

Organized and conducted internal audits and management review meetings;

Identified and analyzed non-conformities and results of internal audits and reported to top management for review; supervise corrective and preventive actions as per procedures and verified their effectiveness.

Implemented modifications in documents as needed, maintained and distributed all controlled documents; organized and maintained company filing system for correspondence, reports, personnel records and financial documents

Promoted environment, health, safety and hazard awareness throughout the organization;

Answered telephones, completed expense reports, assisted in resolving problems and inquiries of visitors, review and control of incoming and outgoing correspondence, and followed-up on operational commitments;

Composed, edited and reviewed correspondence, announcements, presentations and reports using Microsoft Word, Excel and PowerPoint;

Assisted Project Manager, Operations Manager and General Manager as needed with special projects.

Orkin, Inc.

Atlanta, GA

Region Administrative Assistant – Southern Commercial Region 2002 to 2008

Supported Region Manager, Branch, Service and Office Managers in daily operations;

Monitored and maintained ISO 9001 QMS for 7 commercial branch offices;

Assisted in Pest Control Compliance Audits for 7 commercial branch offices;

Facilitated training branch management staff and technicians, within the Southern Commercial Region;

Performed quality assurance audits and branch internal audits on policy and procedures, payroll, accounts receivable, employee performance, sales and customer account inspections;

Analyzed a variety of reports from the Home Office, Division and Region Offices including the monthly P&L Reports, daily management performance reports, etc. and reported findings to the Southern Commercial region and branch offices;

Developed various reports, spreadsheets and presentations using Microsoft Excel and PowerPoint;

Managed regional projects as assigned by upper management;

Provided exceptional internal and external customer service.

Division Administrative Assistant – Southeast Division 1996 to 2002

Provided support for six regional offices and sixty four branch offices;

Assisted Division Vice President and Assistant Division Vice President in daily operations;

Answered telephones, opened and distributed mail, reconciled expense reports, verified and authorized vendor invoice payments, maintained files, organized meetings and travel arrangements, managed Division VP’s calendar, provided excellent customer service to internal and external customers;

Created and prepared a variety of Division level reports, correspondence and presentations;

Organized Division level meetings with region and branch management;

Conducted multiple training sessions at Division, Region and Branch levels;

Participated in branch audits, reviewed findings from internal, division and region audits to develop a plan of action for correcting deficiencies;

Teamed up with various home office departments in testing field programs;

Provided exceptional internal and external customer service;

Always available and eager to assist other departments as needed.

E D U C A T I O N

Goldthwaite High School Liberal Arts Diploma

Goldthwaite, TX

Midland County College Business Administration

Midland, TX

Carroll Technical College Accounting

Carrollton, GA

Brenau University Education and Business Administration

Atlanta, GA

T R A I N I N G

American Institute of Professional Bookkeepers Rockville, MD

Rollins Mission of Excellence Quality Training Atlanta, GA

Orkin Commercial Sales Management Atlanta, GA

International Institute of Quality Management Al Ain, UAE

QuickBooks Training Atlanta, GA

C O M P UT E R S K I L L S & S O F T W A R E

Microsoft Excel, Word, PowerPoint, Access & Outlook

Amicus Attorney, ACT, Hancock & Pest Pac Databases

QuickBooks & PC Law Accounting Software

C E R T I F I C A T I O N S & A W A R D S

ISO 9001 QMS, ISO 14001 EMS, ISO 18001 OHSAS and HACCP Certification

Orkin Pest Control President’s Club Member 2006

Orkin Pest Control Franchise of the Year 2009-2010

Customer of the Year for ISO Management Systems 2009-2010

presented by Lakshy Management Consultant Pvt. Ltd.

Contact this candidate