MONTRELL MCCLOUD

**** ***** ***** **.,*.Las Vegas,NV 89031 acvtjp@r.postjobfree.com 702-***-****

OBJECTIVE

Customer Service Representative who provides exceptional customer service through active listening and problem solving with customers. I also have expertise with providing customer support in high call volume environments,with exceptional computer aptitude and telephone etiquette.

SKILLS & ABILITIES

Skilled in call center operations;Customer interface expertise;Completed telephone training seminar;Persuasive speaker Able to perform multiple task in answering call center calls,handling customer care questions.

EXPERIENCE

CAREGIVER, PROFESSIONAL HEALTHCARE STAFFING

MARCH 4,2014-PRESENT

Assisting individuals with their hygiene care such as;bathing,showering,grooming and dressing clients.

DIRECT SUPPORT STAFF, AACRES

FEBRUARY 2,2012-JULY,2012

Assisting and Supervising individuals with their daily needs;such as;bathing,cooking,cleaning,housekeeping,and distributing medication.

Housekeeping,Hampton Inn

June,2011-March,2012 Professionally cleaning guest rooms as there check out day from hotel.Changing and removing all Linens,dusting,vacuuming,and display set up for next guest.

EDUCATION

NEVADA CAREER INSTITUTE, 3231 NORTH DECATUR BLVD.#201 LAS VEGAS,NV 89130

MASSAGE THERAPIST

3.0 GPA 500+ HRS.Certificate of Completion.

ABC BARTENDING SCHOOL 557 E.Sahara Ave.#222,Las Vegas,NV 89104

REFERENCES

SONYA LACY, CUSTOMER REPRESENTATIVE

C3 CUSTOMER CONTACT CHANNELS

702-***-****