Customer Service Manager
Resume:
Kathleen Jones
acvtjj@r.postjobfree.com
Experience in Education and Social Services
Director of After School Discovery Learning Program
Boys and Girls Club, Lafayette LA
August 2002-August 2003
Instructed students in after school program focusing on interactive activities in reading, art and science to develop awareness and promote critical thinking skills.
Created activities utilizing materials provided and guided students through the discovery process.
Instructor Grades 6-8
Reading Research School, Lafayette LA
August 1999-May 2001
Instructed ADD and dyslexic students in general subjects according to an individualized curriculum.
Instructed students in specialized phonetic-structural-linguistic approach to literacy.
Provided tutoring and individualized assistance in various subjects.
Remedial English Instructor/Tutor
University of Southwestern Louisiana, Lafayette LA
August 1996-May1998
Instructed freshman students in composition with an emphasis on vocabulary, grammar, style, content and critical thinking.
Tutored in writing center in both group and individual situations.
Assisted other instructors in constructing assignments and coordinating and directing group writing activities.
Experience in Management and Service Industry
Bartender
Hopdoddy Burger Bar, Austin TX
September 2010-March 2011
Provided excellent customer service in an extremely high energy and dynamic atmosphere through the preparation of cocktails, beer, wine and food as well as preparing drinks for service well.
Maintained a clean and smoothly operating bar environment through thorough preparation and essential teamwork skills.
Bartender/Server
Saba Blue Water Café, Austin TX
November 2007-June 2010
Greeted customers, took orders and delivered food and beverages
Maintained cleanliness and proper condition of bar and restaurant
Trained new employees
Prepared and served cocktails, beer and wine from specialty drink menu
Manager/Bartender
Becks, Austin TX
August 2001-September 2004
Greeted customers, took orders and delivered food and beverages
Maintained cleanliness and proper condition of bar and restaurant
Trained new employees
Prepared and served cocktails, beer and wine from specialty drink menu
Education
University of Southwestern Louisiana, Lafayette LA
BA and MA, English Literature
Minor, French
Certification ELAR 7-12 (Probationary)
Achievements
Member of English Honor Society Sigma Tau Delta
Graduated Magna Cum Laude upon receiving BA
Received assistantship for graduate studies
References available upon request
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