Customer Service Manager

**** ******** ****, *** ******, MI ***** 269-***-**** *********@*****.***

Nancy Franco

Objective

Pursuing position that will utilize exceptional knowledge of personnel management and clerical coordination to positively contribute to organizational growth. Experience

February 2013-

March 2016

Sodus Hard Chrome Sodus, MI

Office Manager

Control inventory and order new supplies.

Ensuring that the payment of invoices is completed within a timely manner and in accordance with payment terms.

Identifying invoices that are overdue and have not been received.

Matching invoices to the relevant receipts

Obtaining best process/goods and raw materials – negotiated best price with the supplier and finalized payment on behalf of the company.

Processing payroll using QuickBooks for all employees.

Clerical duties.

December 2011-

February 2013

Crystal Springs Cemetery Benton Harbor, MI

Office Manager

Preneed Cemetery/Funeral contract processing and deliveries.

Worked with outside vendors and staff maintaining on site inventory of merchandise used in the service of families.

Responsible for the accurate and timely month end and year end closings.

Provided superior customer service receiving all manner of payments of accounts and dealing with banking manners.

May 2007-

September 2009

Cottonwood Financial Benton Harbor, MI

Branch Manager

Supervise the day to day operational functions of the branch.

Approve customer and bank transactions to secure cash loans.

Maintain good public relations with customers and the community. Assure community leadership and service responsibilities with focus on Cottonwood Financial.

Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.

Maintain the highest level of confidentiality with all information obtained.

Provided Marketing support.

Education

Coloma Highschool Coloma, MI

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