Customer Service State University

Reza Asferdian Dotulong

Unit B *st Fl, Danarra Condo, Metropolitan Ave, La Paz, Makati City,

Metro Manila, Philippines

Contact Number: +639*********

Email: acvtbf@r.postjobfree.com

Skype: ejasfer

OBJECTIVES

Highly skilled in providing information regarding products and services of the company. Proven ability to determine answers and solutions quickly. Heartily helping customers through consultative sales. Known for ability to build relationship and educate customer, resulting in customer satisfaction. Well organized with great attention to details. Bilingual: English/Bahasa.

HIGHLIGHTS

Well-organized Highly motivated

Service-oriented Result oriented

Sharp problem solver Organizational

Fast-learner Consultancy

Good in Bahasa Indonesia and English Multitasking

PERSONAL DETAILS

Place of Birth : Jakarta

Date of Birth : October 13th, 1993

Nationality : Indonesian

Blood type : B

Religion : Islam

Marital Status : Single

EDUCATION

Bachelor of Arts in English Literature, State University of Jakarta

Graduation Date: Sep 2015

GPA: 3.2

Courses Include: Translation, Media Studies, Public Speaking, Business Writing, Cultural Studies, and Entrepreneurship.

Thesis: The Equivalence of Translation in Wonderful Indonesia Articles Website.

EXPERIENCE

CUSTOMER SERVICE – EDUCATION CONSULTANT 01/2016 to Current

Overseas Zone Makati, Philippines

Answer customer telephone calls regarding their study plan

Give customer information about the products

Counsel customer on options for the best school and country based on their budget

Sell the products to the customers

Reply customer e-mails, SMS, WA, and Viber

Assist customer for the visa making, IELTS review and exam, and airfare purchasing

Arrange some events

Compose articles about the products, procedures, and advertisements

Handle the cash flow

TRANSLATOR – PART TIME 03/2013 to Current

Translate any kinds of texts, articles, documents from Bahasa to English or English to Bahasa.

FREELANCER – REPRESENTATIVE 09/2015 to 12/2015

Helped the Lebanese Company for finding coconut briquette supplier

Asked the supplier to make the best quality briquette as requested

Survey the briquettes (only the best quality briquette which could be shipped)

Made legal documents

Advised them about the results

Arranged the shipment of results to Lebanon

INTERNSHIP 08/2014 to 09/2014

Policy Analysis and Development of Ministry Of Foreign Affairs Indonesia

Paraphrased every news from the Embassy of Indonesia around Asia

Invited the participants to come to the events

Took a note and reported it in every meetings

AFFILIATIONS AND ACTIVITIES

Volunteer at 333 Days to PON XIX West Java, Indonesia 2016

Volunteer at Asian African Conference Carnival in Bandung, West Java, Indonesia

Hospitality Seminar, Table Manner Workshop & Hotel Tour

Volunteer at Greenpeace Indonesia

IT Training Web Design Participant at State University of Jakarta

I declare the details stated to be true and complete.

Reza Asferdian Dotulong

(Resume updated on July 15th, 2016)

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