Customer Service Data Entry

RICHARD FROMAN

***-* ***** ***., ******* Grove, AR 72753 • Cell: 870-***-**** • ********@*****.***

Professional Summary

Security Services Supervisor successful at troubleshooting and handling store support issues in a timely manner. Equipped with excellent communication and people skills. Collaborates with security personnel and store management to ensure the highest level of safety. Supervised, trained and scheduled 13 operators (employees).

Skills

Positive & Effective Leader, Scheduled, Trained & Supervised 13 Operators, Forklift Experience

Hourly Shift Management, Effective Communications Skills

Computer proficiency typing 50 wpm, Data Entry, 10-Key, Copier, Printer, Fax Machine

Excel, Spreadsheets, Microsoft Word, PowerPoint, Bosch Program, TPX Program,

Accounts Payable Experience, Budgeting, Bookkeeping, Status Reports

Prepare & File Taxes Manually & with Tax Programs for Customers & Companies

Exceptional Telephone Etiquette on a Multi-Line Phone (Up to 9 lines)

Efficient Multi-Tasker, Quick Learner

Customer Service & Relations-Oriented

Conflict Resolution, Problem Solver, Stays Calm Under Pressure

Opening and Closing Procedures, Knowledgeable of Stores Alarm Systems

Attention to Detail, Organized

Always Listened to Suggestions and Concerns of All the Operators

Work History

Security Services Supervisor, 03/1994 to Current

Dillards Corporate Office – Little Rock, AR

Monitored burglar and fire alarms.

Dispatched local fire/police departments & store personnel to check on alarms. Helped Assist associates with opening and closing alarm systems.

Updated store access to panels.

Updated store call lists for stores across the country.

Effectively managed a high-volume of inbound and outbound store calls with tact and professionalism.

Met all customer call guidelines including service levels, handle time and productivity.

Supervised a team of 13 operator personnel employees & schedule employee shifts.

Properly trained operator personnel employees on how to monitor alarms.

Accounts Payable/Tax Preparer, 01/2002 to 04/2006

Jackson Hewitt – Little Rock, AR

Prepared tax forms & helped customers with tax questions.

Worked directly with management to provide the best customer service for clients.

Entered numerical data into databases in a timely and accurate manner. Organized forms, made photocopies, prepared correspondence.

Sales Associate/Cashier, 07/1990 to 03/1994

Sears Automotive – Little Rock, AR

Greeted Customers promptly

Received customer payments.

Described products and services in detail.

Assisted customers in selecting automotive batteries based on needs.

Processed customer returns.

Assisted on sales floor as needed to maintain service standards.

Education

Associates in Accounting: Accounting, 2011

Pulaski Technical College - North Little Rock, AR

Associate of Arts: General, 2008

Pulaski Technical College - North Little Rock, AR

Associate of Applied Science: Electronics/Computer Maintenance, 1992

Arkansas State University - Beebe, AR

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