Customer Service Medical

AMANDA GALLEGOS

**** **** **, ***********, * W 87121 H: 505-***-**** C: 505-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Highly enthusiastic customer service professional with 15 years client interface experience. Skilled CSR Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. committed to addressing customer concerns with speed, accuracy and professionalism.

CORE QUALIFICATIONS

Active listening skills- helped me

High customer service standards,

with troubleshooting customers

you want every customer to be

devices at Verizon.

happy when they are done.

Sharp problem solver-with

Self-directed- I need to have

reduces the time customers

things organized how I like them,

have to wait.

I work much more effectively

Strong organizational skills

Troubleshooting skills- with

Excellent communication skills

devices,software on device or at

and faster.

home.

Computer-savvy

EXPERIENCE

01/2016 to 04/2016 Claims Examiner BCBS/Kelly Services Albuquerque

Supplied detailed tax documentation needed to submit accurate corporate returns.

Performed field audits on wide variety claims.

Addressed and resolved non-routine, complex and unexpected variances.

Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.

10/2015 to 12/2015 Enrollment Specialist Excell/Presbyterain Albuquerque

--This was a contracted assignment, that ended.

Recorded and filed patient data and medical records. Strictly followed all

federal and state guidelines for release of information.

11/2013 to 05/2014 Administrative Assistant Lincare Albuquerque

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Coordinated all department functions for team of 20 employees. Developed more efficient filing systems and customer database protocols, for myself since I was the only Admin in the office.

06/2010 to 05/2013 Scheduling Representative Presbyterain Rio Rancho

Coordinated a program called scrubbing scheduls was to ensure all doctors have the most acquitted information

Recorded and filed patient data and medical records.

Prepared prescription refill requests on behalf of the physician. Performed various administrative duties, including data entry and

document preparation.

Developed and maintained positive customer relationships through

effective communication. in the scheduling portion they see for there

day.

09/2006 to 12/2010

Customer Service Representative

Verizon Albuquerque

Recommend improvements for the customer and ways to save money.

Implemented a consultative selling approach on all inbound calls.

Prepared and presented technical proposals for clients.

Troubleshooted and resolved web application issues escalated from

customer support and other departments with a 100% success rate.

02/1753

Medical Tech 2

Lovelace Albuquerque

Accurately recorded and reported test results according to established

procedures.

Recorded known control values from technical instruments to ensure

reliability and accuracy in test results reporting.

Performed highly complex tests on clinical specimens for diagnostic

purposes.

Closely followed trends and techniques in medical laboratory testing.

Referred quality control data to the Clinical Laboratory Scientist

Coordinator.

EDUCATION

Masters: Nursing and Science

2019

National American University

Health Information Administrator (RHIA) coursework

Coursework in Human Services

Coursework in Anatomy, Physiology and Health

Coursework in Health Science and Nursing

3010

Medical Assisting Program: Medical Assistant

PIMA

4.0 GPA

Coursework in Biology, Clinical Chemistry and Microbiology

Coursework in Medical Laboratory Technology.

Coursework in Clinical Research and Homeostasis

Microsoft Office Applications Certificate

Health Information Administration coursework

2003

Medical

CNM

Coursework in Medical Terminology.

Coursework in Biology Coursework in Microbiology

Coursework in Clinical Research and Hemostats

CERTIFICATIONS

Certification in CPR and First Aid

Certification in Phlebotomy

COMMUNITY INVOLVEMENT

Volunteer, Joy Junction for the summer of 2015

ACCOMPLISHMENTS

Managed detailed scheduling to ensure adequate staffing through

high-volume seasons.

Routinely helped as many as 120 customers each day in a high-volume

inbound calls. Awarded a Customer Excellence Award upon the

completion of a project that created opportunities for more business.

Awarded a Customer Excellence Award upon the completion of a project

that created opportunities for more business.

INTERESTS

Woodworking, woodburning.

Started glass etching as well as glass blowing.

Taking classes on painting and abstracts with Acrylics and pastels.

REFERENCES

References Available Upon Request

SKILLS

Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD

counseling, breastfeeding educator CPR and First Aid Certified.

People skills: great bedside manner, enthusiastic people person,

advanced problem-solving, great organizational skills.

EMR

Quickbooks

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