Customer Service Microsoft Office
Resume:
Ryan P. Lockington
W**** State Hwy ** Bangor, WI 54614
Email: ******@**********.*** Phone: 608-***-****
Experience
Warehouse Supervisor, ACE Hardware Retail Support Center La Crosse, WI
March 1997 to July 2016
Manages team work flow and contributes to team effort using motivational leadership, coaching, team building and effective planning.
Supervised weekend shifts including Shipping, Receiving, Break Stock, and Full Case Stock for 2 years. Conducting daily meetings with team members to review service level, tag count, and work assignments. Assures inventory and warehouse facility is maintained in a safe, clean, and orderly condition.
3 years Supervising Break Stock: Duties included training team members to stock bins correctly, working problem pole freight, keeping pending move current, leading 10-12 team members to perform excellent productivity, quality, safety, and attendance while helping the warehouse meet budget/labor hour goals
3 years Supervising Full Case Stock: Duties included training team members to drive a fork lift and stock bins correctly, working problem pole freight, keeping pending move current, leading 10-12 team members to perform excellent productivity, quality, safety, and attendance while helping the warehouse meet budget/labor hour goals
3 years Supervising Receiving: Duties included training team members to unload trailers and live loads, leading 8-10 team members to perform excellent productivity, quality, safety, and attendance while receiving $30 million in inventory annually, work problem pole freight, work with and help control damage claims, provide weekly reports on charging carriers for live loads, communicate with corporate buyers and inventory analyst, daily communication with our traffic department and other carriers
8 years Supervising Break Order fill: Duties included ordering supplies, training team members to accurately fill orders for over 300 Retailers, doing weekly safety inspections, run weekly meetings on 25 OSHA topics, leading up to 32 team members to get the orders done on time daily while performing excellent productivity, quality, safety, and attendance.
Helped in closing down a RSC in Hartford, CT and helped in the start-up of a RSC in Wilmer, TX
Went to Colorado Springs, Colorado and Little Rock, Arkansas to learn our new Voice Order Filling system. I am the lead in the implementation, training, and rollout of this new technology
Education January 1993 to May 1997
Bachelor of Science, University of Wisconsin-La Crosse, La Crosse, Wisconsin
College of Business General Management and Technology
Internship in Human Resources
Dean’s List
Skills
Proficient in Microsoft Office
Experienced in AS400, SAP systems, and WMS
Self- Motivated, organized, and detail oriented
Experienced in doing Ceridian payroll for team members
Works well with others to accomplish team goals and is willing to help others through Team Building and Development
Actively involved in the hiring process by doing interviews of team members as well as supervisors
Provides outstanding Customer Service daily
Volunteering
Involved in fundraising for CMN
Active in fundraising and community service for Bangor Youth Programs, Rec Department and Booster Club
References:
Jamey Ross
Supervisor Ace Hardware RSC
Mike Campbell
DBS Group Owner
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