Customer Service Manager

CLARENCE J EDWARDS

**** ****** **

Green Bay, WI 54301

920-***-****

************@*****.***

SKILLS

• Driver Manager • Customer Service • Problem Resolution

• Team Player • Multitasker • Communicator

• Data Entry • Honest and Loyal • Empathetic

WORK EXPERIENCE

12/2014

to 4/2016

8/2010 to

5/2013

Driver Manager

Welcompanies, De Pere, WI

• Ensured all safety rules and regulations adhered to

• Communicated daily with drivers via satellite and telephone

• Conferred with customers, supervisors, and contractors to resolve issues

• Managed 30-50 driver schedules and truck maintenance schedules

• Maintained data base and records using Excel and company software

• Ensured that deadlines were met

• Evaluated and coached drivers to maintain a high standard of performance

5/2013 to

12/2014

Driver Manager/Dispatcher

Packer City Transport. Green Bay, WI

• Owned and operated company

• Bought trucks and trailers for the company

• Billing and payroll

• Provided customer service and grew customer base

• Duties otherwise same as driver manager above

2/2000 to

8/2010

Driver Manager

Bay Motor Transport Green Bay WI

• Duties the same as above plus-

• Negotiated rates

• Logistics planning

• Oriented new employees

• Wrote, produced and implemented driver manuals

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